This work features the history of brand innovation at Procter & Gamble, one of the most successful consumer goods companies in the world. A fascinating history of household brands from Ivory to Crest, and Pringles to Cascade, this book unlocks the secrets of longtime success of dozens of superstar brands that we've grown accustomed to choosing for decades. It offers practical advice. Case study sections offer lessons in: business reinvention, building new markets and capabilities, leadership transformation, brand excellence, and general management.
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This volume, by a history professor (Olegario) and two partners at a consulting firm, chronicles Procter & Gamble's development, particularly how the company has long emphasized development and marketing of products that can dominate categories. Sanctioned by P&G, which provided the authors access to archives, this detailed tome is an exhaustive record from P&G's founding in 1837 and first growth spurt as a candle and soap supplier to soldiers during the Civil War through today's innovations in an increasingly competitive marketplace. Before delving into the history, the authors briefly discuss five principles that define the company, including an emphasis on consumer brands and a willingness to experiment. The minutiae included in this book is occasionally tedious, but the profiles of product launches are both appealing and informative. The discussion of fluoride encompasses a look at tooth decay: "Today, it is difficult to imagine just how bad the problem of tooth decay was in the first half of the twentieth century. Most people were afflicted, and the most common treatment was the painful extraction of the affected teeth." Furthermore, the sections on toxic shock (product difficulties) and global expansion (business challenges) are particularly insightful. This is a solid company history that will appeal to a wide audience including MBA students, employees at P&G's rivals and others in advertising, marketing and consumer products businesses.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Review
"Rising Tide" is a readable account of P&G's...success at inventing and sustaining a vast range of brands in markets. -- The Economist, July 24, 2004
"Rising Tide" is full of interesting stories. -- Wall Street Journal, July 23, 2004
"Rising Tide" is full of interesting stories. -- Wall Street Journal, July 23, 2004
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Most Helpful Customer Reviews
17 of 22 people found the following review helpful:
4.0 out of 5 stars
SLICK CORPORATE NOSTALGIA FROM THE 'IVORY' TOWER,
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This review is from: Rising Tide : Lessons from 165 Years of Brand Building at Procter & Gamble (Hardcover)
Little needs to be said for an account, any account, much less a peppy one that reads like a veritable 'soap' opera, of a company that spends close to US$ 5 billion p.a. on advertising alone.
It is by definition a must-read for anyone even on the periphery of the marketing industry, and Yours Truly can vouch for the insightful trivia you'll pick up along the way if you hang your shingle in the media circles. But the sheer strategic sweep that the authors have packed into this treatise on what kept Ivory afloat (beyond watery puns) will make it a worthwhile read for just about anyone in business. The singular most significant take-away being the allocation of media budgets a century ago versus how things stand today. Interesting thoughts and riveting reminiscences wrapped in sprightly prose. Recommended in a blink.
3 of 3 people found the following review helpful:
4.0 out of 5 stars
A great company continues to reinvent itself,
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This review is from: Rising Tide : Lessons from 165 Years of Brand Building at Procter & Gamble (Hardcover)
"Rising Tide: Lessons from 165 Years of Brand Building at Procter & Gamble," by Davis Dyer, Frederick Dalzell, and Rowena Olegario, Harvard Business School Press, Boston, 2004. This 467 p. hardback tells the story of Procter & Gamble from its founding in 1837 as a candle and soap manufacturer in what was then Porkopolis, now Cincinnati. William Procter and James A. Gamble were married to sisters, Olivia and Elizabeth Ann Norris. The location proved well suited to the national market with nearby hog processing offering suitable raw materials, and access to New Orleans via the Ohio River system and the eastern seaboard via the Miami Canal completed in 1840 and the Erie Canal. Railroads soon followed.
A key player in the early company was James Norris Gamble, son of the founder, who studied chemistry, undertook analysis of competitive soap products and experimented with new raw materials such as vegetable oils. As kerosene and gaslights began to replace candles, the emphasis shifted toward soap-making. One of the initial new developments was Ivory, a soap based on vegetable oils that floats. The story that it resulted from a soapmaker over cooking a batch of soap is discredited. P&G had been interested in floating soap at least since 1863. The goal was a quality soap from readily available raw materials. The Ivory name, selected from a Bible verse, was trademarked in 1879. In 1884, fire destroyed the lard oil factory. P&G took the opportunity to rebuild a modern, efficient plant, Ivorydale. It was located on the outskirts of town on a site well suited to shipment by rail. Crisco came to market in 1912, after an independent scientist, EC Kayer, approached P&G with hydrogenation technology that converted liquid oils to solid fats. As with Ivory, advertizing was used to gain acceptance in grocery stores, but working through wholesalers proved cumbersome. P&G began the switch to direct marketing to retailers in 1910. A fierce battle with jobbers resulted. Sales did not recover until 1926. Market research and brand management concepts had been adopted by 1925. Soap operas evolved in radio advertizing in 1933. Another major development was Tide, a very successful laundry detergent with much improved cleaning power. The first synthetic detergents came out of World War I Germany, where fats used to make munitions were in short supply. The first detergent using this technology, Dreft, appeared in 1932, but high performance cleaning awaited the development of phosphate builders. Tide was ready for market in 1946. As manufacturers struggled to supply ingredients, the product was gradually introduced in regions. Cleaning was so superior that customers called demanding the product before it could be supplied. Tide rapidly captured 30% market share and has remained the leader ever since. An array of additions followed World War II. They included Spic and Span (acquired 1945), Joy (1949), Cheer (1952), Dash (1954), Zest (1955), Cascade (1955), Comet (1956), Ivory liquid (1957), Mr. Clean (1958), Downy (1960), Safeguard (1963), and Bold (1965). Gleem, Crest, Prell, Head and Shoulders, and Pringles came along in the same era. Acquisitions included Big Top peanut butter, Duncan Hines, Folgers, Clorox (until forced to divest by the FTC), and Charmin. By the late '60s leadership had been achieved in paper technologies and Charmin, White Cloud, Bounty, Puffs, and Pampers were successful forays. In the '70s, P&G encountered a series of challenges. International growth continued but the justice department limited acquisitions. Meanwhile, the Rely tampon incident shook the company. An effort to allocate the best technology to Luvs premium disposable diapers, made Pampers vulnerable to Huggies, a strong competitor. The book relates these stories in considerable detail. In the '80s, strategic acquisitions brought the company into soft drinks (Hires, Sundrop, Orange Crush) and orange juice (Citrus Hill). Entre to OTC medications was begun with the acquisition of Norwich-Easton (Pepto-Bismol, Chloraseptic) from Morton-Norwich. Next came GD Searle's OTC business (Metamucil) and Richardson-Vicks (Vicks cough syrup, DayQuil, NyQuil, Oil of Olay, Clearasil, Vidal Sassoon, Fixodent, etc.). Success of Oil of Olay marketing led to the acquisition of Noxell in 1989 (Noxzema, Cover Girl). In the '90s, P&G set out to refocus. Acquisitions included Old Spice, Max Factor, Tambrands, Iams, Clairol, and Wella. Dispositions included Crisco, Spic and Span, Lesoil, Bain de Soleil, Ivory shampoo, Lava soap, Biz, Duncan Hines, Jif, Citrus Hill, and Fisher Nuts. Coverage ends in 2000 before the acquisition of Gillette-continuing expansion in personal care. The book ends with prospects for future growth and a discussion of the Walmart challenge. The Appendix includes a company time line, financial results summary (1929-2003), and a list of brands with dates of introduction. References. Index. P&G watchers will find this a useful overview of the company and especially its brand strategies.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Good and Fast,
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This review is from: Rising Tide : Lessons from 165 Years of Brand Building at Procter & Gamble (Hardcover)
The book is excellent for those who really want to know about the strategy of a giant such as P&G. For me, it was particularly useful since I'm writing my disertation thesis on this and the book was exactly what I needed.
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