Roboform Password Manager & Form Filler [Old Version]
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Top Customer Reviews
I have been a Roboform users for 4 years now. I have 3 Roboform2Go licenses and 4 desktop Roboform licenses...but it ends today.
I agree that companies need a stream of income -- but there is a right way to do it and a wrong way.
Slysoft did it right -- "we made a promise to our current customers, we'll keep that promise." New customers agree to the new terms, and are aware of the costs...but I agreed to a different set of terms, and they are honoring that.
Siber Systems will soon be relegated to obscurity -- they apparently have no idea how strong word-of-mouth advertising is.
But even setting that aside, (I paid for 7), Roboform 7 is useless junk.
1) There is no way to direct what folder passcards should be stored it.
2) There is no way to direct it to the folder in which I have hundreds of stored passcards from v.6 or earlier.
3) Even with v.6 or earlier, every time I went to the Roboform site for an update it would try to sell me another one of severel other
utilities, all of which had bad user reviews.
4) Support has always been nonexistent.
Bottom line: Spread the word and let's all do our best to put Siber systems out of business and hopefully in jail.
Do NOT buy Roboform!
I was not interested in spending another $30 on this program, but the program would now only support 10 passwords (I had entered about 25). I contacted RoboForm to find out what was going on. I gave them my name, address, phone number, email address, Amazon order number and credit card information, but they could not find me in their records, and refused to help me.
While all of this was going on I started having a problem logging in to ebay. Ebay claimed my password was invalid. I tried bypassing RoboForm and entering it manually, but it still wouldn't work. I could go to another computer however, and login just fine. The only thing different was RoboForm. I uninstalled the program, and guess what? My ebay login problem disappeared.
Since RoboForm wouldn't work with me, I asked Amazon for a refund. I was out of their refund window by 3 days (since the product worked for a month), but they gave me a credit anyway. Amazon gets 5 stars, RoboForm gets 1.
You need to make a decision whether you are willing to do business with a company that behaves as this one apparently is willing to. Personally, I am looking for alternative solutions and have since notified Siber Systems local BBB of their questionable practices.
Doesn't, or rather didn't, integrate with Chrome or Opera. I use all three but keep IE as default to use RF for password management. Looks like v7 does support all 3.
The software takes some getting used to for really proficient use but really you can jump right in and ignore most of the software package and still have a very useful tool.
Okay, that is the software. Now about the company.
Do you make a product that relies entirely on the Internet, or even intranet, to be useful? I mean, no Internet, no web, no need for RoboForm right? So would you like to contact them? Want to use email via the Internet? Oh so sorry. Only a snail mail address is available or a non-800 phone number. What?!? Yes. It is true. How many companies don't have a contact email??? Holy crap. Companies that don't have anything to do with the internet have contact email addresses. If that doesn't give you pause then just click the buy button and get it over with.
I cannot imagine how many thousands of customers they've just told to go jump in the lake that have a lifetime license.
I too purchased a LIFETIME license a few years ago. I guess the honeymoon is over. I'll continue to use the version I have while I look for a new software program to take its place. I'll sure try hard to steer any potential purchaser away from them.
Unless of course, they honor the license agreement they entered into with me. Funny, I bet they'd be outraged if I broke my agreement with them.
Most Recent Customer Reviews
I've used Roboform since about the time it came out. I used to love it. It used to work flawlessly. Now, as more and more of the password protected sites I use are Java or non-html... Read morePublished 7 months ago by reidoog
Absolutely the best I hope I will be able to get this download soonPublished 12 months ago by Jackie
After reviewing several password managers I bought RoboForm, because it was rated the highest in Customer Support. Read morePublished 18 months ago by 3EM05317
I have had RoboForm for sometime and recently got a notice that I needed to update the program. Like a dope I clicked it and it downloaded a trial program which negated my pay for... Read morePublished 19 months ago by Bear Barkle
Old version excellent. I, in fact, purchased some type of up grade. BUT version 7 is a money trap. Annual licensing, we will see who falls for that.Published 19 months ago by bruce steinhagen
Once you have this one you will never want to be without it. Works great, easy to use and very convenient. Read morePublished 20 months ago by Mr D
Never EVER worked right.....Passwords to protect passwords? Never once did an auto log in......never once captured the right info when claiming to add site for auto log in.... Read morePublished 22 months ago by W. Trimble
Not only does Roboform change licensing conditions in the middle of the stream, they take your data with them. Either you pay a yearly fee or you lose your data. Read morePublished on January 19, 2014 by J. Osborne
I purchased RoboForm by Siber Systems back when they guaranteed free lifetime upgrades. They now claim things have changed and can no longer honor that guarantee. Read morePublished on April 23, 2013 by S. Marsh