Customer Reviews

US Robotics V.92 External 56K Faxmodem USR5686E

5 star:		(7)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(5)

 

 

You know, I look at these other reviews and can't understand them. I have used US Robotics modems since they came out with the speedy 2400 bps model back in 80-something. Never had any complaints. The only reason I ever replaced one was more speed! The first exception was the 56K one I bought on ebay 5 years ago. Paid $25 for it and it worked perfectly until 1/22/2006. For some reason, it couldn't pick up the phone. Enter Amazon and this modem. I ordered it at 4 PM CST on 1/23 and it was here by noon on 1/24. I unplugged the old modem and just put the same cables into the new one. First dial out didn't connect but have had five now that did (as of midnight). No connections at less than 40K and one at 48K! First time I ever hit that speed in all my years of dial-up.

I don't know how the software drivers in this package are but I can testify to the ones I have been using for 3 years. It has been my experience with USR that you must be positive which modem you actually have and get the right drivers. They used to have a tool that you download that would tell you what drivers you needed.

I find it hard to believe that the other four reviews here had such uniformly bad experiences. I would not use a dial up modem from any other company. I live well out in a rural area of Louisiana and will not have a faster way of accessing the Internet anytime soon. I did not hesitate to buy this modem.

Your milage may vary.

After working for a year, the synchronization failed at the end of the connection procedure. In order to get service, you must phone up and get a number to send it in. But they don't want you
to send it in. They charge you $8.00 for the call, and will refund it if they decide you shouls send it in. Well, first of
all , they give you a 801 phone number to Salt Lake City. I
thought this was toll free, like an 800 number. So
I just used regular service instaed of a 5 cents a minute service. My phone call ended up costing 9.60 for 28 minutes plus
the 8.00 USR charge. What did they do for me. They stepped me
through the procedure to add at dialup an external "key"
that I learned later through internet search that turns off the
V92 technology. Anyhow, after setting this key for the modem,
it was slow, slow. I ended up going back to my old 28-33K
US Robotics that i bought in 1996. Don't bother with US Robotics
Get a ZOOM 56K modem. After 3 1/2 years My ZOOM on my other computer is functioning well; although the spring on the switch
is tempermental. At least it will last 4 years - looks like. For those that made a mistake, the Setting is "&f1s32=96". This turns
off V92. DON'T BUY - Their warranty is a ripoff.

I have used this model modem for years with access control systems and it has always worked great. I am surprised to read so many bad reviews about this modem on here. I have purchased and used at least 6 of them over the years and have not had a problem or issue with any one of them. I would recommend this product to anyone who needs a modem but with high speed internet who uses modems anyways?? Back in the 90s I always used USR modems and they worked great and this modem lives up to that.

My company produces a monitoring system for solar power systems. When a customer requested modem support for a remote location I was worried because we use VOIP for phone service and I was afraid we wouldn't be able to perform our test before sending the product to the customer location. The USR5686E fax modem had no trouble connecting to a second US Robotic modem, a USR5637 USB modem (56K USB Modem Windows Mac Linux), over a single internet connection with carrying both VOIP calls.

Both modems worked incredibly well and the tests were completed without a hitch.

I needed it shipped overnight, ordered it by 5:pm and received it the follwing afternoon as promised. It's working great.

Just installed this modem (USR5686E) on a Windows 2000 laptop. In less than 5 minutes, I was connected @49.2K, which is very good in my neighborhood where the phone lines are 1950's vintage. I have several of these USRobotics external modems on both Windows and Linux machines and have never had a bit of trouble with them. I'll try it one a Windows XP machine next.

I bought my modem about 3 weeks ago after the original one in my computer quit. For the first couple of weeks it was great, relatively quick initial connection and pages seemed to load more faster and more smoothly. However, in just the past 24 hours the speaker that lets me hear the modem function has quit with no reason or indication showing in the diagnostics that there was a problem and the initial connection time has slowed down.

The troubleshooting information is difficult to follow, I had a lot of problems installing the driver and to be honest there are better, more reliable brands out there that don't cost as much as this one. Very, very disappointed.

I am really diaappointed with this modem. It does not live up to is advertising features. The settings changs without notice even though they have been saved to modem. This modem is slower than the internal modem I replaced. This modem was supposed to allow me to take a calls while online but that feature does not work even with the upgrades I received from the manufacturer's web site. The upgraded specified for this modem were not helpful. I also found out that V.92 is not supported by my ISP. This modem was a step back into the 90"s.

Had to go old school and use an external modem to call into our time clocks, the payroll company wouldn't work with a winmodem, they require a US Robotics external modem, before they would troubleshoot it.

After several hours of trying to figure out why my brand new top of the line modem wouldn't work I was told that it had to be a US Robotics V.92 only modem, I looked everywhere but being an older model I had a very difficult time finding one, so I tried a search online and Amazon.com located one for me I was very happy to find a telephone number for the company and they overnighted my modem and it has been producing for me without any faults what so ever!