Most helpful critical review
267 of 286 people found the following review helpful
Kind of disappointed
on July 2, 2012
I purchased this set a few months (around March/April 2012) back for a trip to Disney, both a 6 day cruise and a jaunt at the park in Florida. When I received the luggage, I was very impressed. It felt nice, looked very nice and all the things that moved and opened did so with ease and fluid motion. I did; however, notice a very strong VOC odor in the suitcases.
I did see that all the other reviews regarding the listing of 1200d Nylon vs 1680d Nylon (I think those are the numbers) were correct. The listing STILL shows the incorrect number as 1680d and not the actual 1200d (SHAME ON YOU AMAZON FOR NOT FIXING THIS AFTER ALL THE MENTIONS OF IT).
I used the suitcases (all four in the set) for my trip (this was the first and only trip as of yet with these suitcases) from WV to Florida. The trip was arranged like this (I realize this is long and detailed, but I want you to see the extent of use).
1. House to car
2. Car to airport
3. Airport to connecting flight
4. Connecting flight to final airport
5. Final airport to van and van to hotel
6. Hotel to bus
7. Bus to cruise ship (Yahoo!)
8. Cruise ship to bus (Blah!)
9. Bus to resort
10. Resort to taxi
11. Taxi to airport
12. Airport to connecting flight
13. Connecting flight to airport
14. Airport to car
15. Car to home :-(
On step 8, I just about got my hand cut off. The handles of the suitcases are kind of like a fabric tube, with a flat piece of metal through the tube. Both ends tuck neatly into the the top of suitcase fabric, with the fabric being tucked in while the metal piece has holes in each end, secured to the suitcase with rivets. It appears that one of the rivets did not hit the hole in the metal strap and they came apart. When I grabbed it, the metal came out and just about sliced my hand open. I fought this from step 11 above to step 15 and was reminded yesterday (2 months later) when my mom about cut her hand moving the suitcase in our spare room and grabbed the metal strap.
I realize that warranty issues arise and sometimes mistakes are made in the manufacturing process; hence, the included warranty. My main reason for the 1 star is because I didn't keep the small papers/cardboard pieces attached to the suitcase. When I came home from the trip and was ready to try to get the warranty service, I could not find a website or any information on how to get to the warranty or contact the company. I may have overlooked it, but I simply get the feeling that they did not want someone to easily warranty the product. This was outside Amazon's return policy timeframe (two months after purchase), so that was not an option. At this point, it looks like like I will have to drill out the rivets and secure the strap myself before I, or one of my family members, loses a hand.
OK, so here it is in a nutshell.
-The storage compartments in the suitcases are spacious and the suitcase allows for zippered expansion (very nice touch).
-The inside of each suitcase is very nice, with a nice look.
-The wheels roll very well and the spinners are GREAT.
-The handles extend and retract with ease and they all seem to have a good, solidly sounding click when engaged.
-The outside of each suitcase is very clean cut, with nice lines. They are very nice to look at and were easy to spot in the baggage return.
-Stink, stank, stunk.....The interiors of the suitcases had a definite VOC smell to them, more so than I felt comfortable with knowing that my 4 year old was using one. You need to let them air out before your trip and store them with a good spray of Febreeze and some air fresheners or laundry sheets.
-The handle broke and about de-handed me after only a few short days on the FIRST use.
-The warranty information and/or website was not readily found. (Still isn't found) Shame!
I hope this helps.
Good travels to all.