Trainers are always on the lookout for roleplays-a key technique for practicing communication skills and interpersonal relations-and here is a collection that handsomely delivers the goods. These 60 exercises help managers test their ability and sharpen their performance in vital areas such as negotiation, performance appraisal, discipline, and conflict management. The guide includes reproducible "briefing sheets" for participants, as well as step-by-step guidelines for trainers. A bonus section contains brief, five-minute-roleplays to spur on a reluctant group or enliven any meeting.
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An array of effective exercises, in an easy-to-use format, to help trainers help managers! This is the resource that busy trainers need! Inside, you'll find a smorgasbord of some sixty very commom, often provacative, sometimes witty, and always inventive role play scenarios... plus practical suggestions on how role playing can add a valuable experiential learning component to your management or supervisory training. Too many trainers have neglected to use role plays because of participant "performance anxiety" about role playing. These simple scenarios with complete participant briefing sheets make role playing easy for both the facilitator and "hard-to-win-over" managers. You'll use the role plays in this book time and again to help managers improve their communcation skills while sharpening their performance in vital areas ranging from negotiation, to performance appraisal, to conflict management, and more. Included are: Forty complete role plays, exploring common managerial problems and the effectiveness of alternative problem-solving approaches; Ready-to-photocopy participant briefings in a convenient loose-leaf format, with specific guidelines for each participant that help simplify and facilitate the process. A special section containing twenty brief role plays, perfect for discretionary spur-of-the-moment use or as icebreakers for reluctant or anxious participants; Background on the advantages of role playing, advice on when to use role playing in training, and tips on writing your own role plays; Handy up-front summary of each role play featured in the book, to help you find the perfect exercise for your group. The value of role playing as an experiential learning tool in a business environment is unquestioned. Now, with this sourcebook at your fingertips, you can implement effective role playing exercises with ease.
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