37 of 40 people found the following review helpful:
1.0 out of 5 stars
Poor quality for too much money, January 7, 2003
This review is from: Ronco Automatic Pasta Maker (Kitchen)
Yep, I bought one of these years ago. After seeing the infomercial upteem times I fell for how easy it was to make.
Well, folks, it ain't that easy and to date I have never used the item again. It sits, unused, on the shelf. The parts fit poorly and the recipe is off. When I called to complain about this all they did was try to sell me another recipe book! I finally got so frustrated with the Popiel folks not listening to my complaint on the manufacture of the pasta maker and the inaccuracy of the recipie (which by the way they pointed out and their fix was for me to buy the NEW recipe book) that I finally gave up since they seemed to be flummoxed by what to do about my complaint. All I heard was them talking to each other in the background puzzled.
Would I suggest this item to anyone? NOPE!
Save your money. You can make your own noodles and pasta far better by hand or with one of those stainless steel pasta makers the old Italian ladies used for decades that didn't need to be plugged in, didn't have "parts" that didn't fit properly, etc. I have priced those out at less than $40 each and no shipping charge folks since they can be bought locally.
If there was a lesser rating than one I would have given it to Ron on this one.
I will admit he is a good showman. Oh, that free bagel cutter? It arrived cracked and the knife was the only good item out of the whole deal.
I do own his slicer that I got when I purchased the food dehydrator. That thing is useless also.
Save your money, folks and go to Sears or BJ's and buy close to home so if the item is a bust you can actually see the person and demand your money back in person instead of being kept on the phone while they try to sell you even more of the stuff for an item you can't use.
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21 of 21 people found the following review helpful:
4.0 out of 5 stars
Great product, iffy customer service, September 15, 2002
This review is from: Ronco Automatic Pasta Maker (Kitchen)
The face plate on my machine disintegrated within 4 months and I have been having a horrible time getting it replaced. I sat on hold for over 2 hours with their customer service in Chatsworth, CA. I never did get through, they closed before they answered my call! That was my 3rd call trying to get it replaced. I love my machine, hate the customer service!
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16 of 16 people found the following review helpful:
2.0 out of 5 stars
Loved it when it worked, June 11, 2004
By A Customer
This review is from: Ronco Automatic Pasta Maker (Kitchen)
I had this machine for about 6 months and used it for making so many different wonderful types of pasta. It was actually fun to use and I was impressed with the quality and taste of the pasta. I used liquids such as champagne to make delicious fresh pasta that I even gave as gifts.
Then...the machine cracked. The circular piece on the machine that held the extrusion die in place broke but the worst of it was that I could NOT contact the company for a replacement. I called week after week hunting down any number I could find for them to no avail. No one ever answered and I could not leave a message. Finally, I threw in the towel and threw out the machine. Too bad that customer service for such a marketed company can be so non-existent.
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