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2 of 2 people found the following review helpful:
5.0 out of 5 stars
A valuable book,
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This review is from: Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Third Edition) (Paperback)
The Root Cause Analysis Handbook is in a league of its own for content. The detail found in this book is a rare treat and I must say this has gone to the top of my books in Problem Management. This book is not specific to IT, however this is where I will be using it. Those knowledgable in ITIL will have no difficulty in applying the information in this book. I will be looking for any other books they publish.
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Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Third Edition) by and James R. Rooney (Paperback - July 7, 2008)
$129.00 $116.10
In Stock | |
 
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