Introduces generic techniques and tools that can help the average employee get to the heart of a problem. Guidelines for selecting the appropriate tool and examples of their use are also presented. The format is primarily bullet lists, steps, diagrams, checklists and templates.
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Book Description
Editorial Reviews
About the Author
Tom Fagerhaug is an associate professor at the Department of Production and Quality Engineering at NTNU. He is also a scientific advisor for the Performance and Project Management department at SINTEF Technology and Society. His has published books and a large number of papers and reports about performance and quality management. Fagerhaug received his master’s degree from the Norwegian Institute of Technology and his PhD from the Norwegian University of Science and Technology.
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Most Helpful Customer Reviews
67 of 69 people found the following review helpful:
5.0 out of 5 stars
Great hands-on root cause analysis tools,
By A Customer
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This review is from: Root Cause Analysis: Simplified Tools and Techniques (Paperback)
After looking through many books on root cause analysis, I came across this books published by the American Society for Quality (ASQ). While most books on root cause analysis go deeply into the theory and the concepts of the topic, this book presents, as the subtitle states, simplified tools and techniques that can be easily applied to any organization. At my employer -- a medical device company --, we have trained over 100 employees using the Andersen/Fagerhaug book to solve technical as well as staffing issues. I highly recommend the book for use at all levels of an organization.
11 of 12 people found the following review helpful:
5.0 out of 5 stars
Root Cause Analysis,
By
This review is from: Root Cause Analysis: Simplified Tools and Techniques (Paperback)
I found this book most helpful in trying to learn quickly the techniques of solving cause and effect problems; to which I had no previous study or training other than common sense.
It gave me specfic ways of gathering information and using it as a basis of making decisions that effect our daily operation and to be able to find ways of improving the quality of what we do.
4 of 4 people found the following review helpful:
4.0 out of 5 stars
Problem Solving for everyone,
By Kanishk Rastogi "Freelenser" (Albany, NY United States) - See all my reviews (VINE VOICE) (REAL NAME)
This review is from: Root Cause Analysis: Simplified Tools and Techniques, Second Edition (Paperback)
If you are looking for a basic, easy to comprehend text on problem-solving in your business or job role, this is the one for you. It will first explain you, what exactly root cause analysis means and how is it different from fixing the problem.
next it will take you to the various tools for root cause analysis. Author uses the following approach in categorizing the tools: Tools for Problem Understanding -> Tools for possible cause generation & consensus reaching -> tools for possible cause & data collection -> tools for possible cause analysis -> tools for Cause & Effect Analysis. Each tool is explained as follows: Purpose & Application, Steps needed in using the tools, an example, a checklist for using the tool correctly and finally a template. Last two chapters are on Tool selection and a case study, which are both useful. If you an advanced professional in this field, I'd recommend "The Quality Toolbox". And if you are an ASQ, buy it from there at cheaper price. Good luck with problem solving!
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Inside This Book
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First Sentence:
From the two definitions of problem given above, it is evident that a problem can occur in any sphere of a person's life and take any form and shape. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
problem cause brainstorming, cause data analysis, problem concentration diagram, cause data collection, root cause elimination, bilge sludge, root cause identification, spider chart, root cause analysis, serious property damage, thinking hats, problem being analyzed, data analysis stage, elimination stage, true root cause, adhesive notes, scatter chart, matrix diagram, performance matrix, check sheet, affinity diagram Key Phrases - Capitalized Phrases (CAPs): (learn more)
Example Cases, Cause Collection, Chart Categories, Inventive Principle New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
From the two definitions of problem given above, it is evident that a problem can occur in any sphere of a person's life and take any form and shape. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
problem cause brainstorming, cause data analysis, problem concentration diagram, cause data collection, root cause elimination, bilge sludge, root cause identification, spider chart, root cause analysis, serious property damage, thinking hats, problem being analyzed, data analysis stage, elimination stage, true root cause, adhesive notes, scatter chart, matrix diagram, performance matrix, check sheet, affinity diagram Key Phrases - Capitalized Phrases (CAPs): (learn more)
Example Cases, Cause Collection, Chart Categories, Inventive Principle New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
3
books
cite this book:
- Reducing Process Variation: Using the DOTSTAR Problem-Solving Strategy. by Davis R. Bothe on page 65
- Stepping Up to ISO 9004:2000 by Russell T. Westcott in Back Matter
- Managing Employee Retention: A Strategic Accountability Approach (Improving Human Performance) by Jack J. Phillips PhD in Human Resource Management. on page 127
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