Top critical review
1,684 people found this helpful
Be wary before investing in this system!
on December 30, 2010
Think twice before investing a lot of money in these systems. You can only install it twice, then it shuts you down. My hard drive crashed, then weeks later my computer. I try to put it on my new laptop, and it won't let me. So technically my $600 is then wasted. Great system, huh?
I call them up and have spent hours pleading my case. They told me that because I bought it through an amazon vendor, it's a pirated copy. Nowhere on their website or any of their advertising do they caution you about this. I told them they were punishing me for buying something for $600 in good faith. I spent 3 hours talking to different people about this, being dismissed repeatedly. Their customer service is absolutely terrible.
In short, be very very wary before you get into the same situation I did. Computers and laptops are never reliable for long. Two strikes, then you have to trust that they'll honor your large cash outlay, and let you continue to use something you've paid a lot of money for! I am totally disillusioned with this very bad company.
I told the customer "help"line that because of their attitude, I would tell everyone I could and warn them about this situation. They said they didn't care. So here I am, warning all of you good people out there. Go with a different language learning company who actually values their purchasers.