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Rosetta Stone French Level 1 for Mac  [Download]
Platform for Display: Mac DownloadEdition: FrenchChange
Price:$83.00
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22 of 22 people found the following review helpful
on February 3, 2013
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
Do NOT buy the download version. What a complete waste of time and money!
First of all the version that Amazon has for download (maybe it is the same if you buy from Rosetta Stone directly, I don't know) is an old version, so after downloading the first thing you have to do is go download the newer version ... which once it is done it says it will restart the application for you.. only it doesn't... and if you try to start it yourself again, it keeps asking you to go download the newer version (it is either do that or exit... no other options). So after several tries I had to go hunt for the file it had downloaded and execute it manually, and then the application finally started and got to the window where it asks you to enter the key that Amazon sends you... Now here is where the fun really begins... after entering the key all you get is this totally useless error message "8113 There was a minor error. Click OK to continue" which brings you back to the previous window... so basically you can't do anything!! Searching online I finally found one person who after several hours on the phone with customer service, was told that the error means that Rosetta Stone needs to verify your purchase from Amazon and that it will take at least 48 hours! So you just bought something that you can't use for at least two days! The only reason I bought the download over the cds was to be able to start using it right away! It has already been 48 hours and I'm still getting the error message! I guess they don't do the verification on weekends?? Oh, and I found posts of people getting this same error all the way back to 2009!!
And please don't bother giving me the email address of Rosetta Stone customer service.. I've already emailed them.. and got no reply yet of course...
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The manufacturer commented on the review below
10 of 11 people found the following review helpful
on April 13, 2012
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
downloaded the mac version of rosetta stone on my brand new mac book pro. can't get it to work; support did not fix it either. waste of money. very surprised - have been happy with rosetta stone on CD in past.
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The manufacturer commented on this review (What's this?)
Hi Robert! I'd like to put you in touch with one of our senior Product Support team members to work with you to resolve this and help you begin your language-learning journey. Please send me an e-mail at "customerrelations@rosettastone.com" and I'll see what we can do.
5 of 5 people found the following review helpful
on April 11, 2013
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
I too am having the same problems where after 1-1/2 hours on chat with Rosetta Stone tech support, I cannot successfully install the software. I am pretty tech savvy and have never in my life had this much trouble installing software. Tech support just asked me to download it again and I find it has disappeared from the Amazon "Your Games and Software Library." I have to contact Rosetta Stone Customer Care or wait 48 hrs until they contact me via email to order the discs instead. Totally useless waste of time for wanting to save in the first place with the digital download version! At the same time I emailed Amazon to see why the download link is no longer appearing in the library. The Amazon digital download process is downright confusing, I might add. I downloaded the software, then when I click on the file on my Mac, another Amazon Downloader window appears which I have to click to continue the process? Why are so many layers of actions necessary? Stay away from this digital download version and go for the CDs, folks!
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4 of 4 people found the following review helpful
on March 24, 2013
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
I have been having a lot of issue using this product and the DO NOT refund if there is a issue with the download. I was referred to Rosetta Stone and they were semi helpful but in the end told me that couldn't help me I have to use the product on the website or it doesn't work properly. Not my 3 months free subscription is up. I don't know what I will do. I will tell you what I won't do again. Purchase this product through amazon. Next time directly through Rosetta Stone to avoid this issue. I have a MAC book.
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The manufacturer commented on the review below
4 of 4 people found the following review helpful
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
Purchased French 1 today and downloaded. Will not come up on my mac book pro running 6.8.6. No way to get any help. Worthless. Should have gotten it on CD I guess. No support available from Amazon or Rosetta.
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The manufacturer commented on this review (What's this?)
Hello J. H.

I'm very sorry that the program isn't working on your Macbook Pro! I'd love to set up a time for one of our senior Product Support engineers to speak with you to troubleshoot this and get you on your way to learning French. Please send an e-mail to "Customerrelations@rosettastone.com" so that we can set this up.

I hope to hear from you soon!
6 of 7 people found the following review helpful
on April 19, 2012
Platform for Display: Mac DownloadEdition: FrenchVerified Purchase
Works fine on my MAC version 10.7.3

All good. Although I wish I did not have to pay extra for the iPad services.
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