Most helpful critical review
22 of 22 people found the following review helpful
Do NOT buy the Download version
on February 3, 2013
Do NOT buy the download version. What a complete waste of time and money!
First of all the version that Amazon has for download (maybe it is the same if you buy from Rosetta Stone directly, I don't know) is an old version, so after downloading the first thing you have to do is go download the newer version ... which once it is done it says it will restart the application for you.. only it doesn't... and if you try to start it yourself again, it keeps asking you to go download the newer version (it is either do that or exit... no other options). So after several tries I had to go hunt for the file it had downloaded and execute it manually, and then the application finally started and got to the window where it asks you to enter the key that Amazon sends you... Now here is where the fun really begins... after entering the key all you get is this totally useless error message "8113 There was a minor error. Click OK to continue" which brings you back to the previous window... so basically you can't do anything!! Searching online I finally found one person who after several hours on the phone with customer service, was told that the error means that Rosetta Stone needs to verify your purchase from Amazon and that it will take at least 48 hours! So you just bought something that you can't use for at least two days! The only reason I bought the download over the cds was to be able to start using it right away! It has already been 48 hours and I'm still getting the error message! I guess they don't do the verification on weekends?? Oh, and I found posts of people getting this same error all the way back to 2009!!
And please don't bother giving me the email address of Rosetta Stone customer service.. I've already emailed them.. and got no reply yet of course...