Most helpful critical review
503 of 538 people found the following review helpful
Detailed Review on This Iron and Dealing with Rowenta 12-2012
on January 7, 2013
I have my shirts done and use my iron every morning to touch them up. I also iron khakis, denim, cotton moleskin, and wool flannel trousers, as well as sport jackets and suits. I mention this because I have years of experience ironing and I need a high quality iron that puts out lots of steam.
My previous iron was a Rowenta DE-871 "Professional." The old DE-871, (no longer available) lasted over ten years, put out lots of steam, and never leaked or spit water out of the steam vents. I purchased my first Focus model DW-5080 slightly over a year ago and it worked very well for about one year until it quit altogether. (would not power up when plugged in) After several calls, including to Rowenta North America, I determined that it was the plug itself that was likely broken or defective. I contacted the Rowenta service center in Seattle, WA. to learn that a new plug costs $39.95 plus $20.00 to install the part. (plus shipping of about $20.00 for a total of($79.95) I informed the individual at the Rowenta service center that I am fairly handy with electronics and asked if, in his opinion, he thought I could install the part myself,....He replied with one word, no.
So I went back to Bed, Bath & Beyond and told the story to the Manager who could not have been more understanding. He gave me a brand new Rowenta Focus model DW-5080. To my surprise Rowenta has changed the design of this iron enough so that it should no longer carry the designation "Focus," or the model designation DW-5080.
The new Focus DW-5080 spit out large quantities of water from the steam vents every time I used it. Wanting to give it some break in time I varied the amount of water I put in the tank, tried to use a lower or higher heat setting, and it continued to spit large amounts of water from the steam vents. I called Rowneta North America and from my conversation with them I have no doubt that Rowenta is well aware of this issue as well as leaking water tanks and faulty electronics that cause their irons to shut off intermittently. (Overall poor quality control with their products.)
After two weeks I took this model back and spent extra to try the next model up, a DW-8080 "Pro Master." Looking over the reviews I can see that others have experienced the same issue(s) I've experienced with my Focus, (DW-5080) as well as with the Pro master,(DW-8080) (most of their product line of irons)
Bottom line: DO NOT purchase a Rowenta iron unless it's from a retailer like Bed, Bath & Beyond who will allow you to return the product back to the store you purchased it from. If I had purchased this product over the internet I would not have had the resolve to spend the time and money to try to return Rowneta's defective products.
Rowenta spent years establishing a reputation for quality, if expensive, products. The newer Rowenta products are simply hit or miss in terms of quality. BEWARE!