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64 of 66 people found the following review helpful
on April 18, 2004
I iron 365 shirts a year. I don't mind ironing but this iron made it a joy to do! This is by far the best iron I have every used. It does a much better job than any iron I have tried. My shirts look better than they ever have. The heat of the soleplate is constant, it glides effortlessly and the amount of steam is great. I wondered if I should be spending this amount of money on an iron. After using the Rowenta DX-9800 for over a month, I am so happy that I did! It is a great value for the quality of the product. I like the weight of the iron and everything about it. I got used to it right away and enjoy ironing with it. If do a lot ironing or even a little bit, you will be very happy that you bought this iron. It is a very superior product. Rowenta should get an award for the excellence of the design of this iron.
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93 of 99 people found the following review helpful
on September 30, 2003
I've had this iron for a couple of weeks now and am very impressed. It really does live up to its claims and dramatically cuts the time it takes to iron things. The price was a little daunting but I'm glad I bought it. There are numerous small details that have been improved upon that make this superior to any other iron I've seen. I recommend it highly.
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28 of 28 people found the following review helpful
on September 12, 2004
I LOVE this iron when it works, great steam, nice weight, not bad looking, cuts ironing time considerably. After only 3 months however, it's kaput!! Rowenta needs to either redesign or dump the circuit they use for auto shut off. I've had 3 Rowenta irons and all three went belly up because of this feature. The feature they really need is reliability, especially in this price range. It's my personal opinion this iron should last a freakin lifetime. Anyway, so much for brand loyalty, 3 strikes, they're out for me.
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23 of 23 people found the following review helpful
on September 29, 2004
This Iron would be amazing if it was reliable. Right now I havent found an iron that compares, if I did I would switch to the competition. Ive gone through three Rowenta Perfect Irons in 6 months. All three irons had identical problems within 2 months of purchase. The major problem was the circuits shorting out. I called Rowenta and asked them if this was a common problem with these so called "Perfect" irons and they said that it is not a common problem and they havent heard anyone else having the same problem. I somehow doubt that I was the only one who has had this problem. Ive read in other reviews on this site where a customer had the same problems with 2 of their "Perfect" irons.

Also brown dripping water did occur but only during the shorting out. So it only ruined one nice white dress shirt.

Good luck taking a chance with this iron.
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17 of 17 people found the following review helpful
on July 2, 2005
I have owned Rowenta irons for thirty years. I iron everything I wear and have always felt spending a substantial amount on a well-built iron allowed me to get my clothes pressed more efficiently. That was until I met my "perfect" iron from Rowenta.

The steam pressing from this iron is second to none. It will take the wrinkles out of a crumpled paper bag that has been in the desert for a decade. The episodic steam seems to allow for quick removal of wrinkles then stabilizes the flat fabric with dry heat. I used to do this manually with the steam control or burst of steam, but this is the only product I know of that does it by design. Brilliant!

I've never had to skip a beat or wait for the iron to reheat with this puppy. It holds heat well and the auto-off is seamless.

Unfortunately, similar to many others who have purchased this iron (with dreams of ironing perfection dancing in their heads...), mine leaked water from the start. It wouldn't leak until I had used it on one or two garments, then I couldn't keep up with the drips (I'd have a paper towel handy...). They were all over my ironing board, coming from various areas around the water filling mechanism, under the handle covers, etc. I never could isolate the source nor attribute it to my style of use (I'm usually pretty easy on appliances...).

I took the iron to the closest warranty repair center after a few weeks. They replaced the "handle." They did what they thought was an appropriate repair, tested it, and got it back to me quickly, which is all I can expect.

Unfortunately, it still leaks, but again, not for the first ten or fifteen minutes. Since I am now past the free warranty period (parts and labor are 90 days), I took it apart myself to see if I could trouble shoot the issue (it's still not that expensive that I'm going to keep making trips an hour away to have it repaired...).

This is one amazingly well-made appliance. The electronics are potted (sealed) and everything is modular and easy to disassemble (unlike most irons...). You can even get the sole plate isolated to clean scale. I can't say I see exactly why it leaks (but there are numerous parts of the handle that are suspect, like the shot-of-steam and spray mechanisms, the steam regulator piston mechanism, the filling mechanism, etc.).

I am purchasing another, hoping I get a better example of this amazing and wonderful iron. I want it to work as well as I know it can, just without the special leaking feature (it wasn't minor, I assure you...). Perhaps they've rectified this problem in the meantime. If not, I'll wait a year and try again. I know this sounds like codependency, but I'm hooked on this minor Rowenta marvel.
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22 of 23 people found the following review helpful
on April 10, 2004
I'm a guy, and I have to admit, when my girlfriend convinced me to purchase a new iron to upgrade my small travel iron for my shirts, I was skeptical and felt that spending more money was just wasteful. But I had a coupon, someone I knew recommended the Rowenta brand, and so I purchased this thing.
wow! It does a great job! Ironing is much easier and actually a little fun, as crazy as that sounds. This generates a ton of steam, it heats up very quickly and has a light to tell you when the it's ready for use. It is virtually spillproof as the there is a spring loaded top on the hole where you pour the water into the iron. It's heavy enough to provide some solid weight for the clothes, but not too heavy to make it difficult to move.
If you're in the market for an iron, try this one out and you won't be sorry!
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21 of 22 people found the following review helpful
on February 9, 2005
This is my first review at Amazon, but I felt compelled to write it so no one else gets ripped off.

After reading and reading and reading all the reviews of the different irons out there I finally decided to purchase the ultra-expensive Rowenta perfect.

DO NOT MAKE THE SAME MISTAKE.

I've had the iron for approximately 6 months and from very early on it started to leak. The spring loaded refill button now leaks all the time. I'm constantly clicking it in and out to try to get a better seal so it will stop leaking. If you don't mind constant leaking on your clothes and ironing board then it is a great iron. It is weighted well, comfortable, heats quickly, and has great steam (when it feels like steaming), but the leaking is just unbearable.

I read another review that said they couldn't believe Rowenta ever even tested the design before shipping it and I can't agree with that comment more.

Spend your hard earned money elsewhere...
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21 of 22 people found the following review helpful
Well, I reviewed many comments on many irons and decided to buy the Rowenta DX-9800. The iron was a replacement for a couple of GE and Black & Decker irons that had seen better days. I thought it would be a great upgrade, but my wife and I are disappointed. We have used it for 4 months and have problems.

First: It does leak around the fill top. No matter how careful, or what type of water used, the Spring loaded seal drips water. Now the ironing board is getting rusty...and I just bought a new one!

Second: The directions clearly suggest not using distilled water. Unfortunately now the iron spits white crystals, even when using bottle water.

Wife is very disappointed.

Back to the drawing board...... Any good irons out there?
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28 of 31 people found the following review helpful
on September 21, 2005
This is our 4th Rowenta Steam Iron. All of our previous Rowenta Irons performed very well for the first 1-2 years and then would slowly develop bothersome problems that would prompt me to buy a slightly better model the next time. I thought, mistakenly, that I would be getting a higher quality, better performing product. One that might last and perform well for 3-5 years. As things turned out the DX-9800 was the biggest piece of junk I have ever had the misfortune of purchasing. The original unit worked as promised for approximately 7 months and then decided to spew a brown oily substance all over the place. This unit was sent away for repair and about a month later we received a new replacement. At the time I thought - - WOW, I got a new iron!! What I actually received was a "Pandora's Box" of an iron. This thing made sure we would NEVER enjoy or even tolerate ironing again. Almost immediately the iron began leaking from the fill hole. Somehow condensation would form around this opening after ironing for about 2-3 minutes. Then began the slow torture of dripping all over the clothing. In the end the leakage became so bad that it would leave big wet spots. I thought that even though it was out of warranty a top-notch company like Rowenta would do something that would keep me as a loyal customer. BIG SURPRISE!! They have NO interest in product loyalty or customer satisfaction! Perhaps they should actually call it "Customer NOSERVICE". They did not offer to examine the iron to see if it had a manufacturing defect, they did not offer to cover any portion of repair costs. What they did do was to nicely tell me, "too bad so sad" and offer me a $5.- off coupon towards my next Rowenta purchase???? They seem to be aware of this products many problems but are not interested in making things right. The truly frustrating thing about this situation is that they really have no competition in the marketplace. Remember one thing - - a company's product is only as good as it's customer service!
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23 of 25 people found the following review helpful
on November 19, 2004
I am an avid seamstress and have been using the Professional Rowenta for years. I finally wore it out and decided to try the supposedly PERFECT iron. When I got my first one, the box was crushed; and when I tried the iron, it leaked and didn't steam when I needed it. I thought it was damaged so I sent it back and got another one. By the way, Amazon is the best for support and was terrific to me; so watch where you buy your items. Well, guess what? It wasn't the crushed box or the fact I thought it was damaged. The second iron still leaks, especially when it is about full. You don't always get the steam and have to press the steam button to get it going. It still doesn't get hot enough to press out the wrinkles or is it because you don't get the steam. It steams when it feels like it. You would think with 1600 watts you'd burn a hole through the ironing board--WRONG. For what you pay for this iron, it should cook and clean for you. How can it do that when it can't even iron like it's suppose to. Don't waste your money on this iron until Rowenta proves it to be what it is. Most times, they just make excuses for a poor job in engineering; and this one is a poor, not perfect, iron. Your decision.
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