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Most Helpful Customer Reviews
25 of 27 people found the following review helpful:
2.0 out of 5 stars
Anything to make a buck,
By
This review is from: Rowenta DX1900 Effective Cord Reel Iron (Kitchen)
I have previously owned a Rowenta iron, which was made in Germany and worked flawlessly every time. Unfortunately, after a couple years of heavy use, the unit would no longer power -- at all. I replaced it with the $60 Rowenta Effective DX1900, the item featured here. Because I thought highly of the brand, I never noticed until after I took the unit home that this one was made in China. I was disappointed. For the price, I could have saved some money with another cheap unit also made in China. Rather than return the unit, I decided to keep it to see how long it would last. After just a couple months, the iron is basically useless. The safety auto-off switch is faulty, so every five seconds I have to tap the unit in just the right place and with just the right amount of force to resume heating. Forget just a gentle tilt like my previous unit.
All in all, I am disappointed with Rowenta more than this specific product. I feel betrayed, as though the company has traded in quality to make an extra buck.
13 of 14 people found the following review helpful:
1.0 out of 5 stars
great - until it stops working,
By Amazon customer (Wash DC) - See all my reviews
This review is from: Rowenta DX1900 Effective Cord Reel Iron (Kitchen)
We're on our 3rd Rowenta Effective DX1900. When these models work, they're great. But after paying a decent amount of money for it, I expected it to last. Now on our 3rd replacement, we're getting rid of it. The safety auto-off switch is defective, and it keeps turning off every 10-15 seconds. I used to be able to shake it violently to make the auto-switch turn back on, but now I have to unplug and plug it in every time. I tried calling customer service, but they were totally unhelpful and wouldn't own up that they are selling a defective product. As I told the rep, I'll never buy a Rowenta product again.
13 of 14 people found the following review helpful:
2.0 out of 5 stars
Poor Quality,
This review is from: Rowenta DX1900 Effective Cord Reel Iron (Kitchen)
It's great, if it works!!! After keep exchanging it over and over, I gave up the 5th time. First time, spray didn't work, second time, power steam button didn't release the steam, third time, it was too strong fabric got stock underneath the iron and I couldn't clean the iron, fourth time, steam problem again, fifth time, steam problem again. Poorly tested product. I would've been really happy to keep it, if it was working properly. It actually had all the features I was looking for. Too bad for Rowenta for not testing their products properly.
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