Customer Reviews

Roxio Backup MyPC Deluxe 2006

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

Frankly, I forget that Backup My PC is even working.
I schedule a once a week backup to an external hard drive.
It is so flawless that I check it now and then just to be sure it did what I asked it to.
Nice! One less worry regarding my computer.

It would be difficult to overstate how disappointed I am in this product. I found it to be complicated and confusing to set up, with very little explanation as to what the different options are. Moreover, it seems to want me to backup to removable media, as opposed to another hard disk, and with the size of hard disks these days, that would mean it changing a lot of CDs or DVDs, and I would see it as a somewhat obsolete stance. For example, it will not allow me to backup to another hard disk to set up an automatic disaster recovery. It will allow me to backup to an external hard disk for scheduled backups, but when I try to do incremental backup, the resulting file gets smaller and smaller because I do not think it is saving my initial full backup. I am fairly computer literate, and usually have no trouble setting up software, so I have some real unhappiness with this particular interface. I spoke with some IT pros, unfortunately after I bought this and registered it, and they strongly recommended Acronis, which is probably what I will go ahead and buy now and write this off to loss.

I purchased the item based on the description of the product capabilities. I wanted to back up my C drive on a scheduled basis to an external hard drive. The first problem was that the "Backup Wizard" will not let you specify a hard drive as the backup target for a scheduled backup. I have learned (from the online user forum) that you have to use the "Tools" menu for this. Next, to schedule regular backups requires setting a user/password combination, which should be simple enough. However, not with this program, no matter what I have tried in setting up a user/password, as I go on to the next screen, it keeps sending me back to establish a user password. The help text in the program or online did not resolve my issue. There is no phone number for Technical Support. I called the Roxio Sales phone number, which referred me to webchat (as an alternative to telephone technical support at $35). The response cycle for the webchat was so slow that the technician disconnected me the two times I tried it.

Overall, an extremely frustrating experience and a waste of time and money.

If you can work Windows Explorer then this should be a breeeze for you. It is an excellent backup system and works as advertised.