Most helpful critical review
79 of 81 people found the following review helpful
NOT the ROXIO of Yester Year!
on December 17, 2010
Okay, up front, I am a VERY EXPERIENCED Computer Technician and have used ROXIO since Version 5, thus, I am an experienced ROXIO user and know what I am talking about; this version however is a little disappointing. Currently I have a HIGH-POWERED Workstation, AMD 955 64-Bit CPU, 8 GB of RAM, LG Blu-Ray Burner, Plextor Burner, Windows 7 Ultimate, lots of "Goodies" installed, system is tweaked to perfection and has been running flawlessly since March of 2010. I installed ROXIO 2011 and immediately started having problems with my system ... and I NEVER have problems with it! The program loaded fine, but then it would absolutely NOT recognize my "LG Blu-Ray" Internal Burner. Then sporatically it would, then would not, recognize my PLEXTOR Burner. Then I started getting all kind of Windows 7 Operating System ERROR messages. Had to UNINSTALL the product and now everything is back to normal. By the way, I used "REVO Uninstaller" to remove ALL REMNANTS of ROXIO on my machine in the System Registry ... I recommend that all folks on PC's have that product to completely remove any non-functioning software systems (it's a GREAT REGISTRY Clean-Up Tool). Finally, if you are bound and determined to have ROXIO, then I would highly recommend setting a RESTORE POINT prior to loading it. Look, I am NOT against ROXIO products, as I've said initially, I have used their products since Creator Version 5.0, but something has gone wrong here, either they are NOT TESTING their products better prior to releasing them into the market, or just plain BAD DESIGN in their coding, either way, this release needs serious HELP; the product itself promises great features, but if you can't access DVD/CD Drives, it's pretty much useless. The SUPPORT situation with ROXIO is another situation, sometimes difficult to reach and followup via their Email System and it needs help as well; they send you an Email asking you if things were resolved, you enter your support ticket number, you see what has transpired, then you can't REPLY and send them any followup issues, it just keeps repeating the same previous support information, it's just like endless Email "Jail", I sinceley hope that they RE-REVIEW their product and get it back on track.