Top critical review
165 of 174 people found this helpful
Stay away from this one
on December 18, 2013
WHY ONE STAR
Roxio NXT 2 could not install AND it REMOVED my pre-existing copies of Roxio NXT and Corel WinDVD from my laptop. (UN BEE LEE VUH BULL!!!!)
I've used Roxio products for more years than I can remember and I've reviewed at least two prior Creator versions and my reviews were positive because I actually liked Creator. I attempted to install Roxio NXT 2 on a Windows 7 Enterprise machine with 8GB or RAM with Roxio NXT already installed.
The installation program detected Roxio NXT (older version) and warned that it was going to remove it prior to setting up NXT 2 which was fine with me. While the installation proceeded I watch with horror as it was removing not only Roxio NXT but also Corel WinDVD (never asked for permission to do so). Yes, it may be true that Corel owns Roxio but it's also true that I OWN MY COPY OF COREL WINDVD and Roxio or Corel are NOT allowed to remove things from MY computer unless I agree. And they never asked.
Well... a few minutes later, the Setup program was claiming that it was now rolling back whatever it installed or removed (not WinDVD though) and told me that installation was 'interrupted'. Strange. There were no traces left of the previously installed WinDVD or Roxio NXT.
I ran a registry cleanup tool, then rebooted my computer and re-tried Setup. Same error.
I went to Roxio's NXT 2 help page seeking some Tech Support help but I was advised to look at the Knowledge Base first. There was an article advising that a 'safe boot' could allow for the installation to complete. I set my laptop to boot up in safe mode and this time installation failed almost immediately.
I went back to the help page, hoping to talk to a tech support person. Amazingly, YOU DON'T GET SUPPORT from Roxio or Corel or whatever they are unless you either pay them more money or have a 'support code' valid for 14 days AFTER installation and registration. Of course, my copy could not install and could not be registered because it didn't install.
I went back to the site and registered hoping to get the '14-day free support code'. Of course they wanted my email address and all kinds of other bits of info. Once registered I received a few Spam-loaded emails and finally, the support code. Well... not so fast. Can't speak to a human yet. I am now asked to write an email, explaining what my problem is. I pasted this review because I am not going to waste a lot more time. Let's see what happens next. My prediction: they are going to ask for copies of the dozens of logs that the SETUP program left behind - as this was the first time and the only time installation failed on anyone's computer.
There are several issues with Roxio's product:
- It appears to be badly coded or at least the SETUP module is.
- The installation program seems to try to access highly restricted and highly protected features of the OS - the installation log showed Windows refusing to allow them unauthorized access and complaining that certain files had invalid signatures.
- There is no tech support to speak of.
- The sellers of Roxio seem to view their customers primarily as milkable cash cows.
- The sellers of Roxio seem to believe that they actually own the software installed on your computer and can do with it as they please, including removing it.
It's possible that not everybody is going to duplicate my experience but why take a chance when there are better and better supported products 'out there'?
UPDATE: I received a couple of emails from tech support. The first one thanks me for reporting a problem and... "Looking for faster support? The Premium Training and Support Plan offers you unlimited first-in-line priority phone support plus personalized training on any topic of your choice." (see the 'milkable cash cow' thoughts above because we should pay to get something working after first we pay to purchase it, right?) The next email states that my 'detailed feedback' was being sent up the management channels.
An email arrived a couple of days later titled: "Case 01959591 is Awaiting Additional Information". I am ordered to log into Corel's site and provide the information Corel wants from me (of course, they don't bother to tell me what it is they are waiting for because it's so much better if the customer wastes some time finding their way through Corel's tech support maze). If I don't reply in 5 days (an ultimatum?) "I will assume there has been resolution if I don't hear back from you within the next 5 days, at which point I will go ahead and close your case."
Well... not so fast. I log in at the site and this is what I get: "The request could not be completed due to a conflict with the current state of the resource (Session timed out. Please use the back button, reload and try again.) Of course, I keep getting the same error no matter how many times I try so, this is it. So much for Corel's support. I'm wondering if those who pay get the same nice treatment.
Tired of waiting, I decide to reinstall my old Creator NXT. It installs just fine but then nothing works, it keeps complaining about missing registry keys.
I fully remove Creator NXT, clean the registry again (use Glary's tools) and try NXT 2 again but this time I do 'custom install' and select ONLY Creator NXT 2 (do not install NERO and "Roxio Back on Track". To my surprise, the install is successful but, of course, I now have a rather abbreviated version (many features missing) of my old Creator NXT. I give up on Corel's tech support.
Oh, and one more thing. Ever since I attempted to install NXT 2 for the first time, my laptop no longer restarts on its own after a reboot. It's on but all I get is a blank screen. The only way I can bring it back to life is to remove the battery for a few seconds and then start again. Thank you Corel.