Most helpful critical review
20 of 21 people found the following review helpful
Royal PL2000 laminator user review
on April 5, 2001
This laminator was purchased at Best Buy on 12/22/00 and was used only three times. The first time it worked properly. The second time it chewed up the item to be laminated, but I was able to successfully extract it. The third time the item to be laminated disappeared inside the machine and hasn't been seen since. The laminator also has not worked at all since then. I called the number in the instruction manual (800-524-0799) on two occasions for assistance, but was put on hold forever both times. I finally found a number on the internet and called it. A recording asked me to send a letter to a P.O. box in NJ explaining the problem. It also directed me to send a copy of the original receipt with the date highlighted. They said they might send me a Return Authorization Number. That's the status of the situation at the moment. Based upon my experience and the previous reviewer's experience, it appears at this time that this laminator might be a badly designed machine.