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20 of 21 people found the following review helpful
on April 5, 2001
This laminator was purchased at Best Buy on 12/22/00 and was used only three times. The first time it worked properly. The second time it chewed up the item to be laminated, but I was able to successfully extract it. The third time the item to be laminated disappeared inside the machine and hasn't been seen since. The laminator also has not worked at all since then. I called the number in the instruction manual (800-524-0799) on two occasions for assistance, but was put on hold forever both times. I finally found a number on the internet and called it. A recording asked me to send a letter to a P.O. box in NJ explaining the problem. It also directed me to send a copy of the original receipt with the date highlighted. They said they might send me a Return Authorization Number. That's the status of the situation at the moment. Based upon my experience and the previous reviewer's experience, it appears at this time that this laminator might be a badly designed machine.
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18 of 19 people found the following review helpful
on August 10, 2001
This is truly a poor product. About every third or fourth time I have used it it jams. I have managed to fix it by literally taking it apart, not easy and time consuming, and unclogging the paper. The last time, however, it became impossible to clear the mess. And, there is no trouble-shooting help to assist with this reoccuring situation. It now is headed for the dumpster. There is really no excuse for such a poorly functioning product. I note other users have had very similar problems.
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21 of 23 people found the following review helpful
on March 6, 2001
This laminator is a very nice product, BUT, After the 5th time I used it the item I was laminating disappeared!! This machine started eating the items I was laminating. After that it would not work anymore!
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11 of 11 people found the following review helpful
on January 5, 2005
I actually owned 3 of these machines, and 2 of them didn't last past 20 laminations. The only reason the other one didn't quit the ghost like the other two is because my toddler got to it first! For the first one I bought, the document jammed and wouldn't come out, so I had to send it back to the seller, jammed document and all. I could only get an exchange so I got the same machine. Well, I thought, the first one I got must have been a lemon, so I had high hopes for the second one. This is the one that my toddler got to. She put a piece of cardboard in and it got good and stuck. Well, I decided to buy another one of these. Well, this third one jammed on only the fourth document I laminated, the first day that I got it. It went under a plate instead of over it and curled down and around and under the motor. Stupid me, it took three of these for me to learn that this machine is junk.

Taking these things apart doesn't help. I couldn't get the documents out both times. I was told by Royal technical support that I would have to take apart the entire assembly COMPLETELY, down to the last nut and bolt, to get my document out. Once a document gets jammed, it smokes the motor, especially if you try to keep it running to try to get the precious document out (I was laminating an entire set of wall alphabet cards, and without the one piece that jammed, the whole set was useless. I had to buy another one to make it complete).

No repair center will fix this, even if it's under warranty. I called three or four. My only option was to send it back to the seller and get another identical machine for exchange, which, after all this, I didn't want anymore. Well, I got the exchange, but no longer want to risk losing or damaging documents, so it's sitting in the closet unused. Instead I bought a higher quality one (GBC HeatSeal), and so far it's worked great for me.

Stay away from this one, and you'll avoid frustration. I would've given it negative 1 stars if I could. I'm not the first to have had a terrible experience with this machine. Go to Staples or Office Depot and look at your other options.
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10 of 10 people found the following review helpful
on April 21, 2004
The very first time I used this machine, it jammed!!! I was able to use it about three more times(with at least one jam each time) before it jammed and stopped working completely. Thus, I got a total of four laminating projects( three or less items laminated at each project) before the final fatal jam. This final fatal jam has rendered the unit useless and even after taking the unit apart and clearing the jam, the unit will not work!!! This machine seems like a bargain, but this ends up costing me about $15 for each of the four laminating projects I was able to complete before the unit became useless!!!!
Spend the extra dollars and get a laminator that provides quality and is dependable!!!
Oh, forget about the warranty; I can't find any place to have it repaired because the repair will cost more than the unit cost and there is no real hope that it will even work properly after the repair is complete!!!!!
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9 of 9 people found the following review helpful
on January 7, 2002
This machine does not work. The products to be laminated get stuck in the rollers. Why? The rollers that release the product are set to go in the wrong direction. Trying to reach the comapny is impossible. I tried the customer service number and gave up after getting a busy signal for 3 hours. I tried the royal division number and was connected to a number that never answered after about 25 rings. This is not a good product and the company is impossible to get in touch with. Their service centers are few and far away.
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8 of 8 people found the following review helpful
on December 15, 2004
I got this last Christmas to make a small project for my daycare. It jammed after the first couple of half-sized pieces of paper were laminated. I was able to clear that jam and it worked for a couple more minutes. But then came the fatal jam. It sucked in the paper and I have yet to find where it went. It is trapped inside of it somewhere. I tried to take it completely apart, but don't have the skill to do it without breaking the whole thing. I called around to find someone to fix it, but everyone said it would be cheaper to buy a new machine.

It's possible that I just got a bad machine. But I did wait several minutes between laminating sheets and I didn't try to laminate anything that was too thick.
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9 of 9 people found the following review helpful
on June 6, 2003
I unfortunately purchased two of these laminators and they both did the same thing....jam within the first 3 or four laminating procedures. Buyer beware!
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8 of 8 people found the following review helpful
on September 9, 2003
My fancy little laminator worked for about 40 laminations and the motor burned up. I jammed about half the time anyway.I would not recommend it to anyone.
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5 of 5 people found the following review helpful
on April 5, 2003
after only a dozen uses, an item that entered, never came out and the unit started to smoke. we attempted to get it out but the task was impossible, even after removing all the screws and taking the unit apart as much as we could. so we plugged it in again hoping it might release, but it only smoked again, and we had to throw it away.
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