Customer Reviews

Royal eX-3 3-Pound Digital Postal/Kitchen Scale

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(9)

 

 

For a long time I was looking for a scale that measured less than 5 ounces accurately. I thought I found one with the Royal eX-3. When I first got it, it was acting kind of weird. What I mean by this is, when I pressed the power button, nothing would pop up on the screen. So I figured that was because the unit was new. Then I tried to turn the unit off, it wouldn't go off. This scale turns off by itself after 2-3 minutes so I had to wait for it to do that. So I turned it on again, low and behold the 0.0 that is supposed to appear came on the screen. I started weighing stuff and it was excellent. Then I didn't use the scale for a few days, the same thing that was happening to me when I first got it started happening again. UGH! Simply pressing the power button on this unit didn't do the trick. I had to press the power button again but quickly then the 0.0 would appear. This is crazy. Then something else started happening. When I would press the power button, the numbers started going up and up for no reason and there wasn't even anything being weighed on the scale.
This scale is erratic, unpredictable and a total waste of money.
Please take my and everyone else's advice on here and don't buy this scale. It's basically just a poorly made plastic toy.

I purchase this scale, it worked great for just 4 months.Now it is not working.Very Disappointed.

Really liked mine for about 2 years until it started to get flaky. Put a new battery in, and was still flaky, in a different way... Called their customer service who said I should buy a new one.

I purchased this item April 2001. It worked great at first but it refused to work 4 months later. I tried a new battery even though the first battery was still good. I returned the scale to the store where I purchased it and they gave me another. I could not get a refund because I was returning it after the store's 90 return period. I got the new scale home and it did not work either! Same problem. It would turn on, but would not show the weight. A piece of junk.

Be warned! I purchased this scale new and had to return it. It never worked. When I turned it on I got a quick flash of a 0.0 and then dotted lines. I leveled it with a leveling bubble and continued to get the lines. The manual does not have any answers so I went to their website "[...]". I could not find anything to help me in the "Support" section or the "Help" section. I really needed to weigh packages for mailing and I can't believe the company doesn't even have a troubleshooting guide. I even got the engineer next door to look at it and we decided it is just garbage and a big waste of money and TIME!! Save yourself.

I bought this scale to weigh my kid's pinewood derby car. It was a little tedious at best right out of the box. With a little patience I got it to work correctly. I put the scale away, and got it out the following year for the same reason. This time, however, I get nothing but a bunch of dashes across the LCD. Waste of money.

Brand new out of the box: no good. The unit comes on, but that's about it. An item placed on the scale does not even register on the lcd readout. Sometimes you get lucky and some lines appear as if there were some kind of error. Complete and total waste of money - an expensive paperweight.

I would have given this product four stars. It did everything it was supposed to. I would have given it five stars except that large envelopes easily block the display screen - and that's just bad design.

But after a couple of years my scale turned into a paperweight. One minute I'm happily weighing a 5 oz pinewood derby car with my 8 year old son, and the next minute we're not having anymore fun. It didn't get dropped or anything, it just stopped working from one minute to the next, and that's just bad engineering.

So yeah, unless you need a paperweight, this product is useless.

Royal eX-3 3-Pound Digital Postal/Kitchen Scale
DS3 Postal Rate Scale
I had an eX-3 for several years and found it perfect for my home office. I thought it was well constructed and reliable. Unfortunately, the eX-3 does not do well when kittens knock it off The balcony.

My order was for a replacement eX-3. I did not like any of the models I found in the local office supply stores. Actually, I received the sd3 model instead of the eX-3. I am guessing that the ds3 is a newer model. The rate chart should be a little easier to replace and the little pull out tray is cute, otherwise I find it just as nice as the eX-3. However, I cannot say how it performs after falling from a balcony, but definately consider it a good buy for the home office.

This scale was a complete waste of money. It seemed to work well for a few months, then started registering different weights for the same item or not registering a weight at all, even after changing batteries. The only advice I got to my inquiries of customer service was to toss this one and buy a new one. Another scale from Royal? I don't think so. Someone should explain the importance of reliability -- of a scale and of customer service -- to the clueless gang at Royal.