Top positive review
19 of 19 people found this helpful
Best product & customer service EVAR!!!
on August 4, 2014
I'll be super honest. The reviews from others that gave sandmarc 4 stars or less is on point. Here's why. When I received my pole I was super stoked!! I thought this thing was solid. Best quality ever. However, when I attached my gopro it was a tad loose. Loose where it'll fall forward or backwards depending what you're doing (ie. water sports). It sucked cuz now I have to put paint tape inbetween the mount where the gopro & the pole connects. It helped for the most part but I have to tighten the hell out of it! Long story short, through ware & tear of super tightening... The mount finally broke. I've super glued it & it worked fine just as long you don't connect the gopro. I thought about twisting the mount off from the pole but it wouldn't budge. So before I try to force the mount off, I've emailed sandmarc to inquire if they have replacement parts or if they can help me fix the issue. I sent them a picture & a video of what part of the mount was broken. This is where SANDMARC should have 10 stars instead of 5. Right after sending them an email, I received a reply just like that within 10 minutes!! Here's the break down of why they should receive 10+ stars. We've communicated via email. Apparently, I have the old telescoping pole. The defective mount was a glue on & they did not have a replacement. They told to me that they're sending me a brand new telescoping pole & for me to send back the old one. I did have to pay for the shipping & handling for them to receive the old one but, I'm getting a new one!! 3 days later, I got my new & improved solid telescoping pole with a twist off mount. This mount is more solid because this one isn't loose at all compared to the defective mount. The pole is still the same. SOLID! A couple of days later, they've emailed me to see if I got the new pole. Like so, the customer service that I've received this year was the best so far. The transaction went smoothly with no headaches whatsoever!! It's crazy, this pole is a lot cheaper than all the glamorized big branded name poles. Its durability of this pole is up to par if not better than it's competitors. Why would you want to pay more just because of a brand name? Save your money & still get the same quality as the big branded names poles. Buy SANDMARC products. FYI I'm not an employee if sandmarc. I'm Just spreading the good news experience! Any issues.... Contact them before complaining!!!!