SAP Service and Support [Hardcover]

Gerhard Oswald (Author)

Book Description

Publication Date: April 1, 2003

To complement the wide array of available software solutions, SAP offers customers an equally exhaustive range of service and support programs. This comprehensive portfolio of services and support options helps you to operate all facets of your SAP system landscape with heightened efficiency, saving you both time and money across the entire life cycle of your solution. But where do you begin?

Using this unique new book as your one-stop reference, you'll quickly learn how the SAP community is structured, and gain an advanced understanding of the extensive maintenance programs offered by SAP. Plus, you can instantly access detailed profiles of all available services

and expert analysis, which clearly shows you how to best leverage these resources to reduce total cost of ownership and boost return on investment in your SAP solution.

Familiarize yourself with the essential features of SAP Solution Management, and benefit from best practices, proven insights, and concise examples that illustrate the specific situations in which individual services are most effectively deployed.

Highlights include:
·Detailed listing of all Service and Support options
·Expert strategic insights
·Detailed methods for optimizing ROI and TCO
·The ins and outs of SAP Solution Manager
·Your map of the SAP Community
·Analysis of maintenance offerings
·Practical "how-to" examples and real-life scenarios

Editorial Reviews

About the Author

Gerhard Oswald is a member of the SAP Executive Board and is responsible for the Service and Support organization at SAP. He is also a member of the Field Management Board, a committee that maintains close direct relationships with SAP customers, and that includes representatives from Sales, Service, and Consulting. This book was also made possible by key contributions from SAP Service and Support organization team members.

Product Details

• Hardcover: 400 pages
• Publisher: SAP Press (April 1, 2003)
• Language: English
• ISBN-10: 1592290159
• ISBN-13: 978-1592290154
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #6,907,723 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars Excellent for info on SAP Solution Manager, June 17, 2004

By A Customer

This review is from: SAP Service and Support (Hardcover)

I found this book by accident when I was looking for a different title from SAP-press. I noticed that it covers solution manager - that's why i got it. it has really good details on that topic and info that I haven't come across before. A bit "high level" but even so every sap shop should have this.