This much anticipated book shows administrators and IT managers how the SAP Solution Manager (release 4.0) supports them in all phases of the application life cycle. First, you get an overview of all functionalities and learn how the application management approach of the SAP Solution Manager conveniently maps and extends the ITIL model. Then, following the phases of application management, the authors show you how you can use the SAP Solution Manager for requirements analysis, design, composition, deployment, operation, and optimization of your landscape.
You'll find detailed examples with numerous screenshots, which illustrate all key functions of the SAP Solution Manager, such as monitoring, reporting, service desk, change request management or the new field Solution Manager Diagnostics, as well as customer reports from the ramp-up of release 4.0
Highlights:
You'll find detailed examples with numerous screenshots, which illustrate all key functions of the SAP Solution Manager, such as monitoring, reporting, service desk, change request management or the new field Solution Manager Diagnostics, as well as customer reports from the ramp-up of release 4.0
Highlights:
- SAP Solution Manager and ITIL
- Support in the Application Management Phases
- End-to-End Solution Support
- Change Request Management
- Solution Monitoring and Reporting
- Solution Manager Diagnostics (Root Cause Analysis)
- Issue Management and Service Desk
- Roadmaps and Implementation Content
- Test Support and E-Learning Management
- Planning and Delivery of SAP Services
- Integration of Third Party Tools
