23 of 23 people found the following review helpful:
1.0 out of 5 stars
Serious software support issues, August 12, 2009
This review is from: SCANPRO DIGITAL FILM 35MM NEGATIVES & SLIDES SCANNER! (Electronics)
A nice product concept that I, and apparently a lot of other people, are unable to make work.
Notice that there are NOT a lot of reviews from satisfied customers praising the wonders of this product. There's a reason.
This scanner apparently uses technology from a company named OVT. When it is installed, it is installed as an "OVT Scanner".
When I attempted to use the scanner in a Windows XP SP3 system, I got a number of errors:
"General failure in transfer bad info header info. Bad value error"
"Could not connect capture pin #0 to grabber".
"Is the capture device being used by another application?"
In trying to resolve the problem, I learned the following:
1. No vendor website.
2. No FAQ's
3. Many other scanner users encountering the same or similar problems.
4. No answers.
The problems seem to relate to conflicts with other scanners, or cameras, or software products that people may have installed on their computers in the past. One suspected problem source appears to be ArcSoft's Software Suite, as well as other ArcSoft products.
But so far, no one seems to notice or care that their product is not delivering a positive customer experience. Not ScanPro. Not OVT. Not ArcSoft.
You're on your own.
If you want to shell out $80 or $100 bucks for the exotic experience of staring at some incomprehensible, meaningless computer geek error messages, this is your product.
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9 of 9 people found the following review helpful:
1.0 out of 5 stars
Poor Equipment, December 3, 2009
This review is from: SCANPRO DIGITAL FILM 35MM NEGATIVES & SLIDES SCANNER! (Electronics)
This item is of very poor quality and performance. It provides reasonable quality scanning black and white flilm but is totally unacceptable for color film or slides. Also the Software is archaic and difficult to use. If you buy this you are wasting both your time and money.
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8 of 8 people found the following review helpful:
1.0 out of 5 stars
A really bad product, December 13, 2009
This review is from: SCANPRO DIGITAL FILM 35MM NEGATIVES & SLIDES SCANNER! (Electronics)
Don't waste your money on this product. The slides are so distorted color wise, you won't be able to use them and the film is so grainy its worthless. Why do they even bother to sell something so useless. Unfortunately for me, I read a good review, which tells you that some people just don't know what they're talking about. A total waste of money.
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