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2 of 2 people found the following review helpful:
4.0 out of 5 stars
Useful Tool,
By
This review is from: SLA Framework CD-ROM: Service Level Agreements Framework (CD-ROM)
SLA Framework includes 10 documents ranging from a very clever Customer Satisfaction Survey, checklists, example performance reports to statistics. As well as these, there are about 20 SLAs / OLA formats across many different industries and subjects. There is also a useful SLA Handbook that identifies pitfalls and advises how to avoid them and a couple of presentations. Practical and good value! It could save weeks in SLA development time.
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SLA Framework CD-ROM: Service Level Agreements Framework by Andrew Hiles (CD-ROM - September 1, 1999)
Out of stock
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