SLAM: Service Level Agreement Model: SLAM Your Managed Services Revenue [Paperback]

Mathew Dickerson (Author)

Book Description

Publication Date: May 16, 2008

It’s the revolutionary model that is being used by thousands of SMBs to secure greater levels of Managed Services revenue.

It’s the Service Level Agreement Model!

This book outlines what a modern IT business should look like and why it should look that way. It gives you practical tools to help transform your IT business from break/fix to a modern Managed Services business.

Written by a leader in the IT field with real world experience in business transformation, this book is aimed at making implementation easy for businesses that have not yet established Service Level Agreements or for businesses that want to refine an existing model.

Start making your business work for you with a guaranteed constant recurring revenue stream that delivers benefits to you and your clients. Join the thousands of IT Providers across 12 countries that are already enjoying the benefits of SLAM in their business.

Put into practice today’s winning strategy for achieving growth in Managed Services revenue.

Editorial Reviews

About the Author

Mathew Dickerson is the founder and MD of AXXIS Technology, a service oriented IT Provider located in regional Australia. AXXIS has claimed 18 national and international awards over recent years with the highlight being the Microsoft Partner of the Year Award collected in Boston in 2006. Mathew is one of the most respected IT entrepreneurs in the Australian SMB market with over 19 years experience in the industry plus a series of other successful business ventures. Mathew was showcased as the only Australian in the 2006 book 'Top 15 Successful SMB Consultants Worldwide' and featured in the 2008 life advice book 'What I wish I knew at eighteen'. Mathew writes the fortnightly column 'From the Coal Face' for 'Computer Reseller News' and is the editor of 'Regional Business Magazine'. Mathew has revolutionised Service Level Agreements in the IT industry with his product, SLAM DVD. He has simplified a complicated concept and is pioneering enhanced services to SMB clients around the world.

Product Details

• Paperback: 308 pages
• Publisher: BookSurge Publishing (May 16, 2008)
• Language: English
• ISBN-10: 141967305X
• ISBN-13: 978-1419673054
• Product Dimensions: 8.9 x 7 x 0.9 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #796,750 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

2.0 out of 5 stars Not Suitable for me, October 31, 2009

By 

Mico Wendy "konsep.net" (Indonesia) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: SLAM: Service Level Agreement Model: SLAM Your Managed Services Revenue (Paperback)

I think it's not a book for me. More than half pages full of attachment (which some are redundant, like customer's testimonial 3 pages, What for?
The book to brief, and promote again and again about the company "axxis technology" and offering us to buy "SLAM DVD" from their website for another info. The pages also has pictures / photos which not so related to the content.
Not my favorite book...

4.0 out of 5 stars Need a "how to" manual on run your business with SLAs - this is it., January 16, 2009

By 

Dominic Monkhouse "service guru" (Lymington) - See all my reviews
(REAL NAME)   

This review is from: SLAM: Service Level Agreement Model: SLAM Your Managed Services Revenue (Paperback)

What a great book on creating an SLA based business model. It doesn't just give the high level overview; it gets down to the nitty-gritty stuff managers need to make the transition to a service based recurring revenue model. This is the stuff that drove the business for us at Rackspace. Like Mathew, my experience is that clients' prefer a monthly fixed fee, like discounts for longer term contracts and upfront payments, and love an SLA with teeth that means the managed service provider has some skin in the game. They don't like a credit because that means there was a failure, but each credit serves to build trust because it shows you have been honest and transparent about a failure. This is still a rare event in IT service relationships.