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SLM Solutions: A Buyer's Guide, Third Edition
 
 
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SLM Solutions: A Buyer's Guide, Third Edition [Paperback]

Rick Sturm (Author), Lisa Erickson-Harris (Author), MaryAnne Winniford (Author)

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Book Description

December 17, 2004
Choosing the right Service Level Management (SLM) solution doesn't have to be time consuming or complicated. SLM Solutions: A Buyer's Guide, now in its third edition, is a powerful resource for anyone wanting expert advice on SLM tool selection. This book also provides valuable decision support information for enterprise and service provider IT departments tasked with selecting and implementing the right SLM solution.

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Inside This Book (learn more)
First Sentence:
While the worst of the financial times for IT are over, it is still a challenging economy. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
vendor briefs, service continuity management, service level manager, service level management, service level objectives, synthetic transactions, enterprise console, management toolsets, application performance management, business services management, integrated fault, agreement levels, business impact analysis, business support systems, service catalog, enterprise management systems, basic business processes, application metrics, service breach, business metrics, application response times, operational support systems, capacity management, service modeling, incident management
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Product Summary, Viewpoint Summary, Data Collection Integration, Pricing Operating, Six Sigma, Sun Solaris, Netcool Realtime Active Dashboards, Out-of-the-box Minimal Flexible, Business Availability Center, End-End Software, Micromuse Netcool, Visual Networks, Cisco Info Center, Interlink Software, Microsoft Windows, Oblicore Guarantee, Mercury Interactive, None Other, Service Impact Manager, Tivoli Enterprise Console, Microsoft Operations Manager, Out-of-the-box Flexible, Tivoli Service Level Advisor, Tivoli Data Warehouse, Tivoli Software
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