Most helpful critical review
35 of 36 people found the following review helpful
Sending in for warranty after less than a year
on January 13, 2012
I bought this in April 2011 and I'm having to send it in for warranty work already. When it works, it's awesome- my son loves it, it's helped tremendously with his dry skin, it's not incredibly noisy so he's able to sleep just fine with it on. After a few months of nightly use, it started making a loud buzzing noise intermittently. When this would happen, the mist output decreased significantly. It's been getting progressively worse, to the point that we haven't used it at all for the last 3-4 months. I finally e-mailed Sunpentown after going through all the troubleshooting steps, and they said it's probably the nebulizer. It's still under the 1 year manufacturer's warranty, so I'll be sending it to them in the next few days. My only complaint is that they don't pay shipping both ways (only return shipping), but I think that's pretty typical of most companies.