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Most Helpful Customer Reviews
57 of 57 people found the following review helpful:
5.0 out of 5 stars
I love it!,
This review is from: STX Dehydra DEH-004 600-Watt 10-Tray Jerky & Food Dehydrator
I had been looking at food dehydrators for 2 months, trying to make my decision, which was hard, as this one had no reviews and I count on the customer reviews to help me decide on whether or not something is a good buy. It is hard to spend this much money on something and not know what you all think about it. But... I really wanted a square one, with a rear fan, and a 10 tray one, but the Excaliber was so expensive, and the reviews were iffy in the sound area and in the temperature control area. (I actually bought this from E-Bay, (better price and freebies too) and they have reviews, but I don't know if I can count on their review system like I can Amazon's. Anyway, I took the plunge and bought this beauty, I think that the smaller size of the holes in the trays were what made the decision for me, along with the $100+ difference in the price, and the free silicone liner sheets. It is quiet, efficient, and I just love it. It came with 3 free silicone liner sheets for fruit leather that I would have had to pay extra for with the Excalibur and the Nesco, and it came with a face plate filler so that I can pull out 4 trays and make yoghurt in it if I want to. I have dried bananas, strawberries and oranges so far with great results. I was surprised that the oranges were so good, never expected to like them, just did not want them to go bad, so I sliced them in whole circles and put them on the trays. They were crispy/chewy and sweet, and I will save the rinds and chop them in my blender to use later for recipes that call for orange zest. I made Essiene bread this last week, using sprouted wheat, raisins, and sunflower seeds. It was very fast and with the openings of the trays about 1/2 inch, I put the patties right on the trays, no liner, and it was fine, no chunks falling through. I love the separate temperature control, it is nice. So far, 2 months later, I have no complaints except my family is eating the dried fruit as fast as I have time to make it, and I was hoping to store some of it. My granddaughter has a sweet tooth, and she has her chubby little hands full of the bananas when she is here. I would have loved to put some of the dried strawberries in my Mueseli, but they disappeared before I could sneak some away. I am ready for summer to come (we are still having snow storms...) and for my garden to produce so that I can really put it to good use. I will try jerky soon, but I have no doubt that it will do the job well. I wanted to wait and write this review until I was sure it would work well for all of my needs, and I am confident to recommend this to anyone who is wanting a good dehydrator for a good price. It is bigger than the Nesco, smaller than the Excaliber, at 10 square feet of drying space, it more than meets my needs. It is just the right size for my counter, not too big, sits next to the microwave. It makes less noise by far than my dishwasher or my stove hood fan. I know it is on, but I can still think and hear what everyone is saying. The kitchen smells wonderful while it is running as well, like whatever I am drying. I expect to be able to take advantage of sales, Costco sized packages, and my garden offerings this year, without worrying about spoilage, plus save a little money, eat a little better. Not a bad life... grin... Customer service was amazing. I received it within 3 days of ordering it, if you can believe that. I actually had a problem with the unit. It was explained to me that sometimes when the unit is drop shipped through UPS, they actually drop it, and the protective grill around the fan can get shifted. Well mine did, and it had the fan blade trapped. I turned on the unit and washed the trays off for my first use, but the fan blade was not turning and it melted. Oh man, I had the trays full of sliced bananas and no dehydrator! Bummer, plus my husband had already thrown the box away so how could I even send it back? I did not want to send it back, I just wanted it to work! I took it apart and could see where the problem was, this was a Saturday and their office was closed, so I E-mailed the company, Mercantile Station 2, asking them to send me a replacement fan blade. Within 30 minutes I had a personal phone call (again, this is Saturday and they are closed) and a promise to ship me a new fan blade the following Monday. He explained to me that about 1 in 80 customers had had this problem, (leave it to me to be the 1 in 80...) and that they were looking into their packaging to fix the problem. Meanwhile he could not have been nicer, or more accommodating, and he was very grateful that I was willing to fix the problem myself. Me too, I did not want to have to wait for an exchange, I just wanted to get it working, and it does, and I am one happy dehydrating woman! So check that your fan blade is free of impingement before you turn your unit on, which is easy, just take out the trays and you can see all the inner workings. FEEL CONFIDENT to purchase this unit and save a good $100+ over the other comparable units on the market. 9/27/11 It has been 18 months since I purchased this and I still love it. I have used it steady with no problems and I did not just forget I had it after a few uses. I took a shelf out of my cupboard and set it there to get it off of my counter, out of sight. I have made a lot of fruit leather, strawberries, bananas, apples, dried orange and grapefruit slices are divine, beef jerky, and I've even shredded carrots which was a lot of work, but it was fun to have a baggie of them to add to stews and soups. I sprout my wheat and then dry it back out to grind to flour and save a lot of money doing this. So far my favorite is dried tomatoes, so good to eat like a chip. Slice the tomatoes stem to bottom, not side to side, in 1/4 inch slices. I chop up fresh basil and salt to taste, mixed in with olive oil and dip the tomato slices in it and set them right on my trays. These retail for $20-$30 a pound in the store and are so easy to make. Love this machine. So got my money's worth out and expect it to keep working for a long time.
18 of 18 people found the following review helpful:
5.0 out of 5 stars
Inexpensive, easy to use and great service!,
By
This review is from: STX Dehydra DEH-004 600-Watt 10-Tray Jerky & Food Dehydrator
I thought I wanted an Excalibur but I couldn't afford one and I came across this dehydrator. After alot of thought I went ahead and got it, and it works great! My food dries evenly and easily, I can't imagine that the excalibur does anything better. It is easy to load and has lots of surface space.
Also the service is top notch! One of my trays was cracked when I recieved it and they sent me out 2 new trays right away, free of charge and with just one email. I highly recommend this deydrator if you are serious about dehydrating and want to save some money at the same time!
12 of 12 people found the following review helpful:
4.0 out of 5 stars
Pretty good entry-level unit,
By Penny Murray (Boston) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: STX Dehydra DEH-004 600-Watt 10-Tray Jerky & Food Dehydrator
I bought this unit about 6 months ago, and was also hesitant to make the purchase without seeing any reviews. But, I figured for the relatively small investment I couldn't go too far wrong. It's a little tricky for me to evaluate the unit, since I've never owned a dehydrator and I have nothing to compare to. It definitely meets my expectations though. It works just fine, although it is a fairly loud. At first I had it on my counter, just outside my living room and I had to move it to another room because we couldn't hear the TV over all the racket! Now it's in a small pantry where I can close the door. This is an inconvenience, but I don't know if an Excalibur model would be any quieter. I also like the fact that it comes with 3 silicone liners, that's a big plus. When I ordered mine, it didn't come with the 4-drawer blank, which is a great idea. If I need to remove trays, I just drape some tin foil over the opening and tuck it into an empty tray, which works fine. In my opinion, there are 2 drawbacks to this unit: 1) it doesn't have a timer, which would be very handy and 2) it's not really all that attractive (if it had a nice chrome or stainless finish, I wouldn't mind keeping it on the counter even when I'm not using it. I put this one in a closet when I'm not using it). Like I said, it's a good entry-level unit.
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