Top critical review
19 people found this helpful
on February 14, 2007
I am sad to say my wife and I fell victim to the sales pitch at Best Buy and purchased this LG unit. For the first five to six months it worked well. The upconverting to near HD quality on standard DVDs is great.
However, after the unit was six months old it began to have problems reading DVDs....any DVDs: Brand new, movies, blanks, previously recorded discs, etc. Well, we called the Best Buy we purchased the unit from. Of course they were no help AT ALL. They said, "Sorry, it's been over 3 months since you guys bought it, we can't help you."
My next step was to call LG directly. The LG "customer no-service" tech said since the unit is more than six months from the purchase date they will only warranty parts, no labor. So now my situation is essentially that I paid appx $300 for a fancy VCR player!!
The worst part is that LG is making me mail it back to them (yes, I have to pick up the mailing charges), AND PAY A $69 "LABOR" FEE, just to see if they can even fix this unit.
Six months and it's dead.
When the "customer no-service" tech asked if he could help me in any other way than what I have described above, I simply said, "Well why don't you invent a time machine so that I can go back and prevent myself from dropping $300 on this load of @#!t."
So I'm taking my cause to the web, to prevent any more poor souls from buying this fancy looking terd.