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Most Helpful Customer Reviews
22 of 26 people found the following review helpful:
1.0 out of 5 stars
Junk,
This review is from: Saeco 658 Odea Giro 15-Bar-Pump Automatic Espresso Machine (Kitchen)
Seeking the perfect 'superautomatic' espresso machine, we bought this model a little over 2 years ago. Worked fine for a while. Coffee quality good, nice frothing. Then, after about year, it began to leak water from beneath. When this got to the point of flooding the counter, we sought service. Nearest Saeco-registered service center (and the only one in Missouri) was 100 miles away. Dropped it off, left the required $75 deposit. It took the service shop a NINE MONTHS to receive parts. And, it turns out, not all the parts were sent. Service bill: $200 (1/3 the cost of the machine)ON WARRANY. After another 200 mile round trip, it was back in the kitchen. It lasted 2 weeks, and completely stopped functioning. Among other things, the frothing stopped working That's all for this SAECO. "Superautomatic" sounds too good to be true, and it is.Advice: 1) don't buy SAECO machines 2) don't buy any machine lacking reviews after at least a year of use. Read a lot of reviews and you'll see that this kind of breakdown is very common among all brands of superautomatics. 3) get up early enough to make a cup of coffee yourself. We're back to our totally reliable, unbreakable, Mukka Express.
4 of 5 people found the following review helpful:
1.0 out of 5 stars
do not buy,
By
This review is from: Saeco 658 Odea Giro 15-Bar-Pump Automatic Espresso Machine (Kitchen)
Saeco did not work at all straight out of the box. called customer service, Kenneth B , who offered immediate replacement. However after I mailed faulty machine back it took me a month of frustration, calls, emails, etc, until finally replacement was send. Stay away from Saeco if you can. If you bought it from Costco or Starbucks just take it back, instead of Saeco recommendation in the box: "do not take it back, call us ,blah, blah"
4.0 out of 5 stars
Odea Giro- Great Lightweight Model,
This review is from: Saeco 658 Odea Giro 15-Bar-Pump Automatic Espresso Machine (Kitchen)
Great lightweight basic machine. Makes one cup at a time at the push of a button (without wasteful coffee sitting in the coffee pot). Great for travel as it is lighweight and fairly small. Enjoy your cup of coffee 'away from home".But, undertand the type of coffee you use with these machines. If using oily coffee, this is NOT the machine for you. Your grinder will need to be set to coarser setting (ask Service Repair on best approach); you will need to clean the brew group regularly AND lubricate the rew group. Oily coffee pastes and causes stress on moving parts if not cleaned/maintained. Gears, motor and grinder components will fail if NOT properly maintaining this machine when using oily coffee. This machine works BEST with true Italian roast coffee as it does not paste so minimal maintenance. Descale every 3 months.
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