I bought this machine as an upgrade to my Talea Touch Plus. And I have to say I think Philips ownership is starting to show. First, we got one that had all kinds of odd problems. The "Error E05" when I went to prime the pump was frustrating, but eventually unplugging the unit, plugging it in, and restarting it got around the issue. The front of the unit (which unlatches and swings out to reach the brew group) NEVER stayed completely closed and would go slightly out of alignment with the rest of the unit.
So we exchanged it.
The new unit has the same door issue (tho less promient).
The unit never reports to add coffee beans when it's empty. Fine - we can pop the lid open and look, but that's hardly working as advertised.
We also have a problem where the milk frother will occasionally just sputter and not dispense steamed milk. Cleaning the frother only seems to have limited success.
And when I call to ask questions from Philips (formerly Saeco USA)? If the tech in question doesn't know the answer, you get the generic response of; "Take it back for service unless you bought it recently and then just have the retailer exchange it".
Really Philips?
Overall the machine does a really good job. But for me to give it a 5-star rating it'd have to do an *outstanding* job for the money I paid. And it simply is not outstanding vs. the money spent.