Top critical review
7 people found this helpful
High maintenance machine
on May 13, 2014
We bought this machine at costco for $1200 and it is our second saeco machine in 10 years, which is why we stayed with the same brand. The last machine was only $700 and although it didn't have as many cool features, it was a more quality machine! This saeco xelsis makes EXCELLENT COFFEE, but if you have more than one coffee drinker in your home it is NOT the machine for you. You can only get about 4 shots of espresso before the machine requires pucks dumped and drip tray emptied (that would 1-2 times every day in our house). In addition it doesn't warn you that the water tank is low or the coffee grinder is empty - which for the price, should be standard. As a result, my very expensive coffee beans are wasted as I get an unusable half ground puck from a half empty grinder, or an overly strong shot when the water is low. Our last saeco would warn us that there wasn't enough water to produce a quality shot as well as telling us the grinder was empty.
In addition, it requires descaling every 45-60 days (last machine was 6 month). The descaling solution is another pricey addition to the cost of the machine, plus it is an inconvenience to manage since it takes an hour + and you can't leave the machine alone. After 5 months it has started a high pitched whirring noise. As a result, it is being returned. I suggest you consider other options if you are a high volume consumer and want value for your hard earned money. The reason that I gave it 3 stars instead if 2 is because the quality of the grind and end product of both the frother and the grinder is excellent. It is simply an expensive and high maintenance machine, when the same mfr. used to produce a better product for less money. I understand, from other reviewers, that Phillips recently bought saeco, so that could be the source of the problem.