Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine

by Saeco

Product Features

• Rapid-Steam frothing and brewing without waiting or changing the temperature
• Opti-Dose allows adjusting the coffee amount to be ground, from 6 to 9 grams
• Removable brew group for easy rinsing; convenient swivel base
• High-quality conical burr grinder delivers consistent, even, and fine grinding
• Ships within US only; does not ship to Canada

Product Details

• Product Dimensions: 23 x 22 x 20 inches ; 19 pounds
• Shipping Weight: 24 pounds
• Shipping: This item is also available for shipping to select countries outside the U.S.
• Shipping Advisory: This item must be shipped separately from other items in your order. Additional shipping charges will not apply.
• ASIN: B00005LVWR
• Item model number: 30023
• Average Customer Review: 3.3 out of 5 stars  See all reviews (54 customer reviews)
• Amazon Best Sellers Rank: #159,962 in Kitchen & Dining (See Top 100 in Kitchen & Dining)
  • #83 in Kitchen & Dining > Coffee, Tea & Espresso Appliances > Espresso Machine & Coffeemaker Combos

Product Description

Amazon.com Review

Made in Italy, this 1,250-watt machine eliminates the fuss of creating espresso and espresso drinks at home by automating the entire process. With the push of a button, the machine grinds coffee beans without burning them, tamps the ground coffee into the brew group, brews a cup of espresso, and then dumps the spent grounds into a container--all in about 30 seconds. For creating a cappuccino or latte, there's a hot water/steam wand with a milk-frothing attachment, and there's only a 10-second delay from brewing to steaming. A button selects one or two cups, a knob adjusts cup size up to 10 ounces. For safety, the machine shuts off if the grinder runs out of beans or the water tank is empty (control-panel lights indicate specific problems).

The machine measures 15 inches high, 13 inches wide, and 13 inches deep; weighs 19 pounds; rotates on a swivel base; and, with a gleaming, silver plastic exterior, looks great on the counter. The bean hopper holds about 12-1/2 ounces (8.8 ounces of espresso beans are included), the removable, transparent water tank holds 57 ounces, the grinder adjusts from fine to coarse, and a dose adjustment controls the amount of coffee ground per serving (from 6 to 9 grams). For cleanup, parts remove easily. The machine comes with an exceptionally thorough and clear instruction booklet and video, and it carries a one-year warranty against defects. --Fred Brack

Product Description

The Vienna de Luxe comes in an elegant silver finish, with a convenient swivel base. The Rapid-Steam feature makes cappuccino and latte making fast and easy. The Opti-Dose allows you to change the amount of coffee beans to be ground and used to brew each individual cup of coffee. Unquestionably a wonderful machine! The innovative Rapid-Steam feature allows you to froth and brew without waiting or changing the temperature. A dream comes true for all cappuccino and latte lovers! The Opti-Dose adjustable doser feature enhances the flexibility to make your perfect cup of espresso, coffee, cappuccino or latte. Not only can you adjust the fineness of the grinds and the level of coffee brewed, but also the amount of ground coffee used to make each individual cup from 6 û 9 grams. The swivel base simplifies even further the general maintenance and cleaning. With a light push of the hand the machine will easily turn from side to side.

Customer Reviews

Most Helpful Customer Reviews

31 of 31 people found the following review helpful:

2.0 out of 5 stars Great, but beware....., December 12, 2002

By 

D. Watkins (Vancouver, WA) - See all my reviews
(REAL NAME)   

This review is from: Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine (Kitchen)

We purchaed our Vienna Delux in October of 2001. It was a demo that was said to be rarely used and fully checked out. What an amazing and wonderful machine. We are hardened espresso and latte drinkers and found the coffee and espresso quality to be excellent and amost zero time invested in making it! We do about 200 shots a month and have regularly descaled it.
So, in May the machine mechanism jammed and 2 panerrelos (frother) had failed. We sent it back (after less than outstanding responsiveness from them because of the insinuation that it wasn't their product; we must have done something wrong). We lost use for about a month while it was being fixed (certainly no sense of hurrying on their part!).
So, Just before Thanksgiving this year the pump stopped running. There was no way they were going to honor this under any warranty and were defensive about thier product (by the way I had to leave 2-3 messages and got a reponse almost 2 weeks after the first message). They claimed it couldn't be the pump because it never fails but when I found a local repair shop (referred by Saeco), I was told they had seen a number of such failures and that it was almost impossible for them to get parts from Saeco because of very slow and disinterested service. This is a great machine (and the repair person feels they are well made) but less great sense of serving the customer. You might want to consider all your options before buying. Not fixed yet so I don't know the end of this story yet. Beware.....!

20 of 20 people found the following review helpful:

1.0 out of 5 stars Quality and Service Disaster, February 9, 2003

By 

C. Oge "Disappointed" (Washington, DC) - See all my reviews
(REAL NAME)   

This review is from: Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine (Kitchen)

Purchased "demo" machine directly from SAECO as they are in Annapolis, close to my DC area location. BIG MISATKE! Machine worked fine for about 4 months and then jammed. When trying to follow normal customer maintenance process, a part broke. Sent for repair on December 9, 02. It is February 9, 03-still no word from them when it will repaired. Calls and messages to Annapolis are met with either irritaion or no repsonse at all. Even wrote to the president of SAECO in Italy --answer: "sorry we will send you a free pound of coffee." Go with a machine from a company like Krupps - at least they answer the telephone even if the machine is no longer repairable and offer you discounted machines.

49 of 56 people found the following review helpful:

5.0 out of 5 stars I am Italian living in Italy GREAT COFFEE MACHINE, May 10, 2003

By 

A Person from Earth (Italy) - See all my reviews

This review is from: Saeco Vienna Deluxe SuperAutomatic Espresso Coffee and Cappuccino Machine (Kitchen)

I am glad that I was given this opportunity, I was not even aware that this wonderful company and in particular this wonderful machine had reached the american market.
It has been for me one of the hardest thing to ever find a drinkable espresso in the USA, I have lived there for about 7 years all over the place from the east to the west coast. I had to almost close my nose to be able to ever drink an espresso. The all time I had been wondering how distorted was american idea of an espresso, thinking that the black water they use to serve was called espresso. Finally with this machine you will be able to drink a class one espresso better than any you have probably every tried, A LOT BETTER THAN STARBUCKS TOO.
Saeco is one of the top brand in Italy, it has always made only good products, and this is the model that I have, in my opinion the best model made.
The machine alone will not do the trick, by the way you will need good coffee too, do not use pure arabica, Arabica is the best type of coffe but on it's own it makes no foam. It has to be mixed with other kinds.
I highly recommend using ILLY, it is probably the best coffe ever sold through out the world.