- Grinds, doses, tamps, brews, and dispenses quality coffee; prepares 1 to 2 cups at the same time
- Powerful steam wand and exclusive Pannarello frothing device
- Opti-Dose adjustable coffee grinder and dispensing unit; automatic coffee grounds disposal
- Includes easy-to-clean, removable brew group and 57-ounce water tank; 12.35-ounce bean hopper
- Ships within US only; does not ship to Canada
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Product Details
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Product Description
Amazon.com Review
Made in Italy, this 1,250-watt machine eliminates the fuss of creating espresso and espresso drinks at home by automating the entire process. With the push of a button, the machine grinds coffee beans without burning them, tamps the ground coffee into the brew group, brews a cup of espresso, and then dumps the spent grounds into a container--all in about 30 seconds. For creating a cappuccino or latte, there's a hot water/steam wand with a milk-frothing attachment. (With this model, there's a 35-second delay from brewing to steaming, and 15 seconds from steaming to brewing.) A button selects one or two cups, and a knob adjusts cup size up to 10 ounces. For safety, the machine shuts off if the grinder runs out of beans or the water tank is empty (control-panel lights indicate specific problems).
The machine measures 15 inches high, 13 inches wide, and 13 inches deep; weighs 19 pounds; and, with a gleaming, marble-gray plastic exterior, looks great on the counter. The bean hopper holds about 12-1/2 ounces (8.8 ounces of espresso beans are included), the removable, transparent water tank holds 57 ounces, and the grinder adjusts from fine to coarse. For cleanup, parts remove easily. The machine comes with exceptionally thorough and clear instructions and carries a one-year warranty against defects. --Fred Brack
Product Description
The Vienna remains to be one of the most popular and best value models on the market. Its low price, yet incredible feature set make it a wonderful choice if you want to upgrade to a fully automated coffee/espresso machine, but do not want to spend a lot of money! Colors: Anthracite (dark metallic gray). Power: 1250 watts - 120 volts. Size: 15. 5 H x 13. 5 W x 13. 5 D. Weight: 20 pounds.
Customer Reviews
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Most Helpful Customer Reviews
90 of 91 people found the following review helpful:
4.0 out of 5 stars
Fast & Easy Good Espresso - But Not Perfect,
By Rick "lensman" (Marietta, GA USA) - See all my reviews
This review is from: Saeco Vienna Superautomatica Espresso Coffee and Cappuccino Machine (Kitchen)
There's a lot to like about this machine. It is definitely a fast and fuss-free way to brew good espresso. Doubtless you'll increase your espresso intake, so stock up on some good beans before you buy the Vienna!Brewing involves setting the desired grind (from a coarseness setting of 0 to 18, but more on this later), amount of water (1 to 5 oz.), and whether you'd like one or two cups (these are true cups -- if you select two, the machine fully cycles through twice). You then press a button to begin the wonderful process of delivering a good cup or two of espresso. After about 30 seconds of a variety of noises and internal happenings, you're ready to drink. However, this process may disappoint those who like additional control over their brewing. If you like to change types of beans, you'll find it a frustrating endeavor to determine how many beans to pour into the hopper to deliver just one cup. For example, should you desire to switch to decaf espresso and you've left any caffeinated beans in the hopper, there's nothing to be done about it. Once the beans are in the hopper, the way to get them out is to grind and brew them. If you're the type that always uses the same beans, none of this is an issue. I like to vary the beans I use, and the Vienna is making it difficult for me. While the burr grinder does a great job in terms of consistency and without "burning" the beans, its settings ranging from 0 (finest) to 18 (most coarse) are somewhat superfluous. The owner's manual states that normal settings should range from 6 to 10. I have found that a setting of anything less than 4 results in an inconsistent rate of espresso flow through the brewing outspouts, or a very slow flow. Unfortunately, a setting of 4 does not yield a fine enough grind for my tastes. The capacity of the water tank is on the smallish side. I find myself replenishing the water supply more often than I'd like. For all its automation, the unit itself is easy to clean, primarily because the entire brewing chamber is accessible by swinging the entire front of the unit open. Next, one only has to depress a small lever to remove the parts in need of extra cleaning attention. Previously I owned a DeLonghi and a Briel espresso machine, both being in the [$$$]price range. Both made great espresso for an unacceptably short time (about 1.5 years). While the Vienna has a plasticy feel, it is a heavy ABS plastic, and I could not justify the considerable additional cost of the steel versions of this machine. I am hoping this machine lasts a lot longer. USA warranty is 12 months, extended to 18 months once your warranty card is mailed to Saeco. Citizens of the European Union enjoy a 2 year warranty. Crema is important to me, and in this area, the Vienna has been a slight disappointment. It does produce crema, but no more than my cheaper machines (when they were working). The same can be said for the frothing wand, which is no more effective than my [$$$] machines either. I have tried various beans and grinds but have not been able to get the crema to where I'd like. Overall, this is a great machine at a good price. The automation it offers is a welcome relief to the messy manual procedure. Some experimentation may be required to work around the automation and produce the custom taste you may be looking for. However, control freaks may wish to purchase a standard machine and pass this automated beauty by.
94 of 96 people found the following review helpful:
3.0 out of 5 stars
Great product - UNTIL IT NEEDS SERVICE,
By "somuchlaughter" (florida) - See all my reviews
This review is from: Saeco Vienna Superautomatica Espresso Coffee and Cappuccino Machine (Kitchen)
I purchased this machine two years ago, after extensive research on espresso machines (which you are probably doing now, if you're reading this). I decided specifically on the vienna "superautomatica" and felt justified in when it ran strong for the first year. We're talking 2 cups a day for both my husband and myself, I drink mine with two shots and he drinks his with three, so 10 shots/day - IF we didn't have company! The machine makes great espresso, a nice crema, easy to clean, yada yada yada. All the stuff I thought was important.Then one day the machine didn't heat up. I'm waiting... and waiting... and never again does that handy blinking light tell me my machine is heated up and ready to brew. No big deal, we were bound to break it with all our "espresso drinking". I was just glad I had sent in the special card that extended my warranty to 18 months. We're in the 16the month. Cutting it close. I'll just call the 1-800 # provided in my paperwork. And I'll call again and again. And still I will not speak to a real person but rather leave message after message to be returned by nobody. So, here we are after the warranty's expiration. No biggie. I'm not broke and I LOVED this machine. I'll get it fixed, right? Nope. I live in a fairly populated area and yet there are no repair facilities for Saeco machines. Okay, I'm handy enough... pretty sure it's the heating element, I'll just order parts!! Nope. After much research, I have realized that the only people who repair OR provide parts for Saeco machines are... you guessed it! The people on the other end of that mysterious 1-800#. The moral of the story is: before you buy this WONDERFUL machine (or any other) from this RESPECTED company (or any other) do a handy little internet search for repair facilities and availability for parts for that partical brand. Otherwise you'll be buying ANOTHER wonderful machine every couple years!
20 of 20 people found the following review helpful:
4.0 out of 5 stars
Still satisfied after 2-1/2 years but I have some survival tips,
By
Amazon Verified Purchase(What's this?)
This review is from: Saeco Vienna Superautomatica Espresso Coffee and Cappuccino Machine (Kitchen)
My Saeco is still working fine and producing good results for the price. I've learned a few things that may help your ownership experience:
1) If you're in North America call the Saeco main number and ask for support. They can give you some cleaning documents via email that will help you go through the cleaning procedure. You need to keep up with the cleaning or the small passage between the grinder and the "brew group" plugs up, particularly if you use dark roast coffee. The manual that comes with the machine is pretty close to useless. 2) Use filtered water and you can skip the descaling process. I've had a lot of problems trying to run the special formula through it and my local dealer claims it's unecessary since I've always used filtered water. 3) I would probably buy the deluxe model because it has a dual heater for steaming. For doing things a little quicker with this model I heat to steam first, do the steaming and then flip back to coffee and run water out the steaming wand to cool it down. 4) The water tank leaked after a few years but the service folks shipped me a new one for a few bucks and it solved the problem. I have ordered a collection of gaskets just to have around--parts seem to be in and out of stock. All in all the machine requires a little more maintenance than I hoped but so far it is still producing. The folks on the phone in the US are quite helpful. It is built with a lot of plastic so you have to be somewhat careful--I broke a water tank just dropping it on the floor and my "brew group" is cracked for the same reason.
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