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5.0 out of 5 stars Support is there. If you pay for it.
I have had a Safe@Office 500W for two years now. I pay the annual subscription for support and updates. I am very happy with the product and the service. You get an 'industrial' strength router/firewall, which I am pleased about as my previous consumer-grade firewall was breached by idiot hackers. It's very easy to set up. The (pdf) manual is very extensive and well...
Published on October 11, 2009 by M. Kannegiesser

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1 of 1 people found the following review helpful:
1.0 out of 5 stars no support
I purchased this item. Works fine as a firewall router. But VPN features do not work. All email and web contact to manufacturer is blocked. The only way to get a fully functioning unit with technical support for setup is to buy a 1 year service contract for $179. Amazon should include a footnote to the item description on their site that technical support for this unit is...
Published on September 26, 2007 by Henry A. Thiessen


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1 of 1 people found the following review helpful:
1.0 out of 5 stars no support, September 26, 2007
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This review is from: Safe At Office 500 Wrls 5U Internet Security Appliance (Personal Computers)
I purchased this item. Works fine as a firewall router. But VPN features do not work. All email and web contact to manufacturer is blocked. The only way to get a fully functioning unit with technical support for setup is to buy a 1 year service contract for $179. Amazon should include a footnote to the item description on their site that technical support for this unit is only available at extra cost.
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5.0 out of 5 stars Support is there. If you pay for it., October 11, 2009
By 
M. Kannegiesser (Melbourne, Australia) - See all my reviews
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This review is from: Safe At Office 500 Wrls 5U Internet Security Appliance (Personal Computers)
I have had a Safe@Office 500W for two years now. I pay the annual subscription for support and updates. I am very happy with the product and the service. You get an 'industrial' strength router/firewall, which I am pleased about as my previous consumer-grade firewall was breached by idiot hackers. It's very easy to set up. The (pdf) manual is very extensive and well written. I couldn't be happier really.
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Safe At Office 500 Wrls 5U Internet Security Appliance
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