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The authors devote Chapters 1 through 4 to examining and discussing who unsafe people are and the identifying traits of unsafe people. Chapters 5 through 8 examine the origin of the problem: why one might choose unsafe people to be in relationship with and how to repair this problem. The rest of the book is devoted to learning more about what safe people are and why we need them. The authors offer practical help on successfully meeting and relating to safe people. Overall, the book is designed to help one look both outside and inside oneself. As the authors cite from Matthew 7:5, "First take the plank out of your own eye, and then you will see clearly to remove the speck from your brother's eye."
Cloud and Townsend raise a valuable point in that people tend to look for people to be in relationship with who are "spiritual," "godly, "ambitious," "fund to be with," and so on, and yet, these are not the issues that cause relationships to break apart. Relationships break apart because one partner doesn't listen to the other; because of perfectionistic tendencies; because of emotional distance; because of controlling tendencies; for promises that are made but not followed through; from condemnation, judgment, and anger; and most of all, because of a lack of or breakdown in trust. "We tend to look on the outside and not the inside of a person," the authors state. "We look at worldly success, charm, looks, humor, status and education, accomplishments, talents and giftedness, or religious activity." None of these qualities are character issues, which are precisely at the heart of both successful and failed relationships.
But the authors do not merely point the finger at unsafe people outside of ourselves. To begin with, a critical question they ask their readers is to reflect on what each one has learned about him- or herself from failed relationships. Furthermore, they tackle the issue of how our own actions reflect our relationship with God and how God lives through us. "The church often emphasizes our relationship with God and de-emphasizes our relationships with other people," they write. "We need to be around others who help us to grow and become the people who God made us to be ... We often learn about the divine from the fleshly. As John writes, 'If anyone says, 'I love God,' yet hates his brother, he is a liar. For anyone who does not love his brother, whom he has seen, cannot love God, whom he has not seen' (1 John 4:20)."
Recognizing that the typical response to being in relationships that have hurt is to retreat into isolation, withdraw, and shut down emotionally, Cloud and Townsend respond by citing the Bible to indicate that God created us to be in relationship with one another. "Finding safe people is not just a luxury," they write. "It's a necessary part of growing spiritually mature ... Everyone is created to be relational."
One way the authors counter the cultural norm toward self-sufficiency is by comparing spiritual hunger with physical hunger. "God created within us a hunger, a longing to be known and loved. This hunger functions exactly like physical hunger. It's a signal. It causes discomfort, a warning saying, 'Get up and get connected. Your tank's empty.' Hunger keeps us aware of our needs ... Make friends with your needs. Welcome them. They are a gift from God, designed to draw you into relationship with him and with his safe people. Your needs are the cure to the sin of self-sufficiency," which pushes us only further into isolation.
"The best example of a safe person is found in Jesus," they write. "In him were found the three qualities of a safe person: dwelling, grace, and truth." Safe people are also a very forgiving people, according to Cloud and Townsend. "They expect failure and disappointment from those they love ... Learn to receive forgiveness [and] learn to give forgiveness," they suggest.
Finally, the authors deal with whether to repair or replace a hurting relationship. "The chief theme of the entire Bible is reconciliation of unsafe relationships." While by no means suggesting that people remain in unsafe, dysfunctional, or abusive relationships, the authors differentiate between forgiveness in a relating sense and clearly drawing one's boundaries.
"The good news is that you can be saved from a life of relational hell with unsafe people. The bad news is that you must take up your cross and do the hard work of dealing with your own character problems. We have found in our lives and in the lives of others that this process works. If you will do the hard work of distinguishing safe and unsafe people, abiding deeply with the safe ones and dealing redemptively with the unsafe ones, you will develop an abundant life, full of satisfying relationships and meaningful service to God."