I've been an industrial designer working on product designs for 10 years, so I'm a bit obsessed with details and with products that work in a simple, elegant way. (not saying that makes my opinion more valid, just providing some context) This product is adequate, is better than it's direct competitors, and has some nice high points, but overall is still flawed.
We bought this to replace our Summer non-digital video monitor, which we have LOVED for 2 years due to it's awesome picture quality, simplicity, and reliability. We needed to replace it due to the fact that our neighbor bought the same Summer monitor and the audio interference became unbearable as a result. So, we had to go digital to avoid the interference issues.
This Safety 1st monitor is the 3rd digital video monitor that we have tried. The Safety 1st "high def" monitor is the best of the three that we tried, but still has some flaws and makes me wish we could still use the non-digital Summer that we love.
Quick review of the "other" monitors we tried:
I should say that we first tried the Summer "best view" digital monitor to replace our Summer non-digital. Since we loved the non-digital, we thought this would be a great upgrade. Wrong. The monitor has a handheld unit and a remote that allows you to pan and zoom. It's obvious that Summer spent all of their development and part costs on this pan and zoom feature, because the rest of the product feels cheap. The camera unit feels like it would break if you dropped it on carpet, and is huge and clunky with flashing green lights that I'm sure my toddler would love to wake up and talk about at 4am. The handheld unit has a cheap feeling clip/stand that feels like it could snap off (why didn't they use the awesome clip/stand from their non-digital model?). And worst of all, the volume adjustment for the handheld unit is hidden inside a menu. So, it's 4am and you want to turn the volume up? You'll need to drill down into a couple of software menus to do that. It's an obvious case of cost-cutting, since I'm sure the simple dial volume knob on the non-digital version is much more expensive than a few lines of software code. But c'mon Summer, volume control is one of those fundamental features of a baby monitor! So, we returned it. Summer, you need to think about what you're doing to your brand when you cut corners like this...
The next monitor we bought was the Fisher Price remote control video monitor. Honestly, we didn't use it for more than ten minutes, since something was defective with the screen and it was flipping from bright green to red to blue. This didn't give us a lot of confidence (and isn't that why we want monitors in the first place?) so we returned it right away and ordered the Safety 1st HD version.
Safety 1st HD review:
First off it's clear that Safety 1st hired a design firm to design this product (or has a competent internal design organization). To start off, the packaging is great, with none of those ridiculous twisted wire security wrappings inside or anything like that. The product is clean looking, the camera is unobtrusive enough to match any baby's room, and the overall impression is that the product is pretty well thought out. Unfortunately, once you start playing with it you realize that the design intent was perhaps diluted as cost-reductions and other things started happening, and as such the product falls down on some major details.
The "high def" video:
First off, the term "HD" is more overused that putting a small "i" in front of any product to get people to consider it. The iToilet! High Def wallpaper! Give me a break. All of the digital monitors we looked at are about as far from HDTV as you can possibly get. They should be laughed at for even using this term. Seriously. With the Summer non-digital, with the camera mounted at the same location (about 5 feet from her crib), we could see our toddlers face clearly enough to see her BLINK. We could see if her eyes were open, if she had dropped her teddy bear, if she had pulled off one of her socks, if her foot was stuck in the crib rail. Perfect. Not so with ANY of the digital monitors. At most, I can see a dark fuzzy shape that I'm pretty sure is her full head of hair off to one side of the crib. We can sort of make out which way she is laying based on that dark fuzz, but seriously, all of these digital monitors have really low end video. If you live in an area that is not super close to another house, buy the Summer non-digital and enjoy life. If you have to have digital due to interference, this one works, but it's about as HIGH DEF as my kitchen sponge.
I'm not an expert, but I suspect that this all has to do with how all of these are transmitted digitally. We're all used to youtube and streaming videos that have the benefit of "buffering", loading the video up a bit before we see it, so we can have good quality. With baby monitors, obviously you don't want it to be buffered since you want an instant live picture, so I suspect this is why the video on all of these digital ones is so bad. Expect choppy, pixelated, low def pictures that look like small webcam images from 1996.
The details I like:
-no interference
-works fine no matter where I am in the house, no loss of quality. I haven't tried it from a quarter mile away like some other reviewers, because quite frankly I couldn't run back fast enough if I saw our toddler having an issue anyway if I'm that far away. It's not like you're going to bring the monitor to the grocery store with you, what's the point if you're not close enough to run in and check on baby anyway?
-camera unit is fairly pleasing looking, and it's monochromatic colors mean it goes well with any room color.
-camera unit mounts to wall very simply without multiple parts like the Fisher Price.
-handheld unit is small and light, but that's a neutral point, as I don't keep it in my pocket anyway, it usually sits on a table. I suspect that "make it the size of a cell phone" was the message given to the designers, right or wrong.
The details that make me nuts (Safety 1st, we know you read these reviews: pay attention!)
-camera unit: plug cable is way too short is and is black. Did a long white cable cost too much? Cmon, who want's a black cable snaking up their wall on an angle because the cable is too short too run straight.
-camera unit: on/off button is horrible. Looks nice, works horrible. Make it a simple mechanical on/off switch! As it is, it's a round button that you have to hold down for a few seconds, then this light ring turns green, or sometimes orange, or sometimes does nothing. Is it on? Is it off? I keep having to press the button, hope for the best, and check the handheld in the other room to verify that it's on. C'mon, make it a simple on/off switch that I can tell instantly if it's on or off! Keep it simple!
-camera unit: strange blinking green light. The light around the on/off switch (the one that confuses you about if it's on or off) magically blinks green on and off...maybe when the baby moves? Maybe when something makes a sound? Maybe when the evening news is on? Who knows, what I do know is that my toddler likes to talk about it when she should be going to sleep. So, i put electrical tape over it. Safety 1st, are you listening?
-camera unit: adjustment for angle is this horrible sounding/feeling clicking thing. I'm either breaking it, or just angling it correctly to see baby. Details, details...
-handheld unit: no stand. It's really small, which is nice, but it's got such a small footprint that the weight of it being plugged in on my nightstand makes it fall over. I shouldn't have to adjust where the cable is just so it stands up. Put an integrated, solid feeling stand on this thing just like the Summer non-digital monitor and call it a day. I don't need to be balancing a cell phone sized thing on it's end at 4am.
-handheld unit: volume still stinks. Please, please, please just copy the Summer non-digital and make a nice simple rolling wheel type volume knob. I know it costs an extra 40 cents to produce, and it may add an extra quarter inch to the size, but volume control needs to be ultra simple. As it is, to change the volume you need to turn the screen on first (lighting up the room and prompting wife to wake up and say "what's wrong?" Why can't I just have a knob to adjust volume without having to turn on the screen? It's the middle of the night, I don't want to have to think about a multi step process to adjust sound.
The problem is that when you push up or down on the monitor, the display automatically turns on, which means you have to wait for the 3 second "I hope that marketing person got fired" Safety 1st logo to disappear, then either wait for the screen to automatically go off, or push the left button to manually turn it off. Why does the monitor-on feature have to be tied to the volume?
Here's how it works with our old Summer non-digital: turn dial up or down.
There's a lesson in there somewhere...
-handheld unit: BEEPING. I'm convinced that this is some sort of BEEP experiment to see if people can go BEEP insane from a combination of parental BEEP lack of sleep and constant BEEP beeping. Every time you push ANY button on the unit, it BEEPS at you to let you know that you just pressed it. BEEP. Want to see your baby? BEEP! Want to turn the volume down two levels? BEEP. BEEP. Want to turn the screen off? BEEP! Want to turn off the BEEP feature? You CAN'T. Want to turn the volume level of the BEEP down independent of the system volume? You CAN'T. BEEP.
-handheld unit: logo screen.
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