Sales Service Success identifies 10 critical action plans to help you discover and use personal service styles that gain and retain loyal customers. Loyal customers are repeat and profitable customers -- that also includes internal customer employees. This book is packed with tips and success stories to show you the simple concepts of sales service success in action -- all the way to your bottom line. To sell or serve implies action. If you want to create sales success, you must repeat service actions, not once, not twice, but in a consistent and and on-going manner -- always listening to the customer. Sales Service Success will help you:
Create a positive corporate "Sales & Service" culture;
Increase potential profits and enhance employee
accountability;
Attract business and retain existing customers;
Build a strategic marketing plan that generates bottom-line success; and
Develop a competitive advantage as a world-class business
