Most helpful critical review
34 of 38 people found the following review helpful
Low Quality Casters for High Quality Suitcase
on November 26, 2013
I purchased the Samsonite Black Label Cosmolite 27" Spinner Luggage in February 2012 when I got tired of all of the strain I was putting on my back and shoulders from dragging around my old suitcases during business travel. This luggage is very light and easy to pack, and in general I have had a great time using it.
However, after returning from a recent business trip in October 2013, the wheels stopped spinning and would no longer roll smoothly. After sending it to the Samonsite Repair Center, they stated that it was due to wear and tear from use, and not covered by the 10 year warranty and would cost me over $100 to repair. Since purchasing it in 2012, I have taken it on approximately 10 business trips and have never exceeded airline weight limits. This is far from excessive use, and for spending $500+ on a nice piece of luggage, I expected it to last longer than less than 2 years of moderate use. HIGHLY disappointing.