Most helpful critical review
2 of 2 people found the following review helpful
Yup that bad or worse
on August 24, 2014
If this was a toy the kids would stop playing with it. Yup that bad or worse.Possibly one of the worst items I have ever purchased. They do not have negative stars or it would get - 5 or maybe - 20. I had another electronic one for 8 years that broke and was +- 1 pound. We needed one for travel and bought this at office depot. Samsonite, good brand should be OK WRONG, VERY WRONG. TERRIBLE PRODUCT. it was not even within 5 pounds. We got to the airport and every bags was 5 to 8 pounds lighter than the scale. Thank the gods in that direction. But flying foreign we had space for for 30 pounds more to take to our other home. If It had been the other way we would have had to buy a suitcase because of a box embargo and pay $150 for it. I called their customer service that is as bad as the scale. I also wrote them. I told them I was in Latin America. Their website lets you type what you want to say and then tells you after your limited on characters and not when you have run out. They sent my email a return label for use in the US. Bad product, bad customer service and at this point I must assume they have gone so far down hill all the stuff even luggage is crap.