Most helpful critical review
20 of 22 people found the following review helpful
Please Do Not Waste Your Money - 2 Bags Broke in 1 Use Each
on November 23, 2014
Welcome to the new terrible standard in luggage from Samsonite, as this is considered one of their higher end bags.
My first bag was used once to Europe and in the process, the entire back fabric ripped - all within 60 days of purchase. Samsonite gave me the usual runaround, "drive it to a repair center in another city." How about a free return tag? Then, I used the larger size matching bag in the set. Before using it, the interior mesh fabric ripped out. Both bags, destroyed! The second one didn't even make 1 flight before it ripped.
Samsonite will never get my money again and this garbage luggage set was a waste for me of almost $500. What a total joke and what a horrible customer service experience from Samsonite.
Please don't waste your hard earned money on Samsonite products. There are no standards for quality or service.