Most helpful critical review
29 of 31 people found the following review helpful
Superlight Weight, 4-Wheeler; Beware Can't Overpack
on January 20, 2013
I'm a Samsonite fan and have always had Samsonite bags. I recently bought this bag and love how lightweight it is. It's also a 4-wheeler, which makes for effortless transit at the airport. To reduce the weight, the bag while technically has a frame, it's only in the corner and edges, the retractable handle is also lightweight Alumunium. It's also expandable, which is nice. The outside has two pockets: a smaller 1/2 pocket for smaller items and a full length pocket that's pretty roomy, for magazines and papers.
Well,on my first use, I discovered that the handle will not extend fully when the suitcase was fully packed. So I emptied the bag to return it and the handle worked again. I called a Samsonite store to ask and they told me it's a quirk of this bag. Due to the lightweight frame, including the handle casing, if you pack the bag full and the weight presses on the handle casing inside the bag, the handle will get stuck. I didn't really believe them and asked for an exchange, which they gladly gave me with no hassle. Well, the second bag has exactly the same problem. It doesn't happen every time and I'm more careful with my packing to not put something hard right on of top of the handle inside, which seemed to do the trick even when I pack it pretty full. But occasionally, the handle will get stuck mid-way up. I can still roll the bag this way given the 4-wheels and I considered returning this bag entirely, but hate to give up the lightweight (it's half the weight of other Samsonites I looked at, and makes it easy for me to lift the bag into overhead bins on planes).