Most helpful critical review
1 of 1 people found the following review helpful
The lock sucks - not worth even a penny
on June 10, 2014
I had ordered 4 TSA approved locks - 2 each from Samsonite and Master. I got the locks, read the instructions and set the combination to what we wanted. My family was going to India and so we planned to use the locks for the trip.
On THE day of travel, we wanted to open the bags to shuffle stuff and the Samsonite locks refused to open. The combination just didn't work. Now everyone will say that we must have forgotten the code but NO - we had locked and unlocked at least half a dozen times in the last 2 days plus the 2 Master locks with same combination work like a charm.
Moreover, in my hassle to open the lock I pulled a little hard with my hand and the Samsonite locks came undone - the combinations do not work but 1 tight pull and the locks open (not the normal way - now I am unable to lock them). But what use is an $8 lock that opens by pull of a hand?
DON'T EVER BUY THESE SAMSONITE LOCKS - not worth even a PENNY!
And now I can't even return them as I do not have the original packing PLUS the locks are broken - a complete waste of money. Wish Amazon did better on selling quality products.
I am editing this review just to add the fact that Amazon has amazing customer service. I put my feedback for the order and in a day I was offered replacement locks(in fact an order was created by Amazon with 1 day shipping). However I did not want the same locks as I do not trust them any more - so I was refunded the amount and also offered free 1day shipping on other TSA approved locks that I may want to buy instead. This is great service 5 stars for the service!