Most helpful critical review
4 of 5 people found the following review helpful
Not user friendly. not recommended.
on April 27, 2015
I have purchased this Samsonite TSA lock seeing the new features and foolish that i order 2 qty. This is first time i was annoyed to use a TSA lock. because first time I was using a Samsonite one purchased independently. The Samsonite TSA that came Samsonite X-Space 3pc Spinner Luggage Set - Galaxy Black purchased 2012 were still much better. But this one had a lot of issue. First to reset the lock code it had a lot of trouble even after going through the instructions mentioned. After doing the reset of the password, I tried locking it and to open it it didn't worked so the first one is locked and in same condition till now. So i tried on the second one purchased and whop this one also has the same issue. Since i had to the travel out of the country, I couldn't use the product which was intent of the purchase.
After returning back after 45 days i have crossed the 30 day return period. I tried to contact the customer care for support but no response. As i had to travel back again within few days I was not able to do a follow up and most surprising I had no response from customer care till now. If we are not able to do a return at least support should be there or to reset the code support should be there. I have 2 piece of this hard to use lock. I would not recommend this product to be purchased specifically.