Top critical review
7 people found this helpful
Stuck in the "locked" position -- piece of junk
on April 5, 2014
After setting the code and testing it several times, I put it on my suitcase the morning of travel. Then, it would not open! Tried for 10 minutes and finally got it open (I was about to get the cutters to it). Abandoned it and used a twist-tie for that journey. On return, I re-locked the lock (not on the suitcase) and, again, it will not open. Complete piece of junk. And the window for return/refund has expired. Amazon should not be selling this junk, and should have a more sensible refund window.