Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

29 of 29 people found the following review helpful
on August 1, 2012
I really liked the Samsung washer and dryer for the first couple years until my wife asked me to check the dryer the other night cause it sounded like a shoe was in the dryer. I inspected it and noticed a crack in the stainless steel drum in the seam of the weld towards the back of the drum. Called Samsung and got the standard it is out of warranty there is nothing we can do and there was no recall so too bad.

I spent a great deal more than I usually do on W/D and expected MANY years of trouble free service. Totally unacceptable product! Did a search online and what do you know others have the same problem. Talked to a service company and they said one part of the drum was $300 and there were numerous other parts also that went with the drum so no telling how much it would all cost?? And that was just parts no service to install! Also mentioned that another customer had the same problem!!

No more samsung appliances for me!!
1414 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
16 of 16 people found the following review helpful
on October 8, 2013
I bought my Dryer 20 months ago and suddenly it started making a noise like something rolling around inside.

After calling repair service they told me this has happened before to others.
I called Samsung and requested assistance with the repair bill which was quoted at 400.00. They have offered to fix the problem this one time for no cost to me since it is out of warranty. They are replacing the drum. Let's see how it goes.

I never expected to have an issue by purchasing what I thought was a good quality product.
2121 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
11 of 11 people found the following review helpful
on June 24, 2013
Thump, thump, thump... oh shoot, look at all the other Samsung dryer owners that have heard the same sound and discovered a cracked drum weld. I have had my dryer for 14 months - out of warranty. Welcome to the club. So, after reading all of your "great" reviews, I thought... hmmm, perhaps ONE MORE squeaky wheel might help others in the future. I got on the phone with Samsung.

After being REALLY NICE explaining what the problem was and yes, I know it is out of warranty, the customer service agent asked if I would like to be transferred to the next level - EXECUTIVE CUSTOMER SERVICE. Well, darn tootin' I do! So she did.

Again, I explained VERY NICELY that I was very disappointed in the product and the way Samsung was obviously NOT standing behind the quality of the dryer. She listened attentively and asked me to hold. After about 2 minutes she returned to say that there had been no recall on the item. Yes, I knew that also. She then said that the would HONOR THE WARRANTY - BOTH LABOR AND PARTS for this issue JUST THIS ONE TIME!!! She was very emphatic about it being a ONE TIME repair. Well, guess what I said? Uh huh, you betcha! So they are supposed to call and set up a time in the next couple of days. I then immediately called my husband and told him that his wife ROCKS! The second thing I did was write this review to (hopefully) help you guys.

Now, if it happens with a second drum, then Samsung has lost a customer, but in the meantime I just saved $400-800.

If you decide to go this route, PLEASE remember that the people that answer the phone are not the ones that make the rules, and honey goes a lot farther than sandpaper (or something like that.) Explain that you are giving feedback and hope that at some point Samsung fixes the issue and stands behind their product. I can't say whether you will get the results I did, but someone told me once that "90% of the things you don't get is because you just didn't ask."

Good luck!

BTW - the product still gets one star, but customer service now gets a few more...
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
14 of 15 people found the following review helpful
on February 10, 2013
Purchased a Samsung Washer and Dryer together and loved them, had no trouble with ether one until recently, the dryer started making a clunking noise, remove the top cover and rotated the drum trying to locate the noise, found a 2 inch crack at the weld seam at the rear of the drum, contacted Samsung and they told me the dryer was out of warranty by 3 months, Samsung offerd no help in resolving this issue, i expected much longer life out of this part then just two years, i have been around washer and dryer for 35 years and never heard of this problem, its obvious the drum is thin & weak, for the amout of money i spent this dryer should have lasted 10 years, whats next ? Model DV350AEW/XAA
Not happy with Samsung !
22 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
11 of 11 people found the following review helpful
on April 7, 2013
15 months old, drum is cracked and Samsung says tough luck. I have the DV350AE model. I also bought a Samsung Color laser that was bad out if box and they wanted to replace it with refurbished model with 2 week lead time. I will stay away from all Samsung products now, extremely poor customer service!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
8 of 8 people found the following review helpful
on June 29, 2013
I purchased this dryer in November 2011. In June 2012 I had a cracked drum. It was still under warranty at the time and it was replaced for free. It would have cost me $353.00 otherwise. Well guess what? The dryer is going thump, thump, thump again and there is a huge crack in the drum again! I called Samsung and the customer service rep said she could send someone out to fix it. I said I wanted it fixed for free. She transferred me to Executive customer service and they said they would oover it just this one time. I am satisfied they are paying for it again but I wonder if I am going to have the same problem again in 12 months! Do not buy this dryer.
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
7 of 7 people found the following review helpful
on February 12, 2013
I had my dryer for 15 months thr drum is cracked were the welds about 1" after i have the problem start checw the reviews to late.
Be smart not buy samsung dryer.
my washer same age no problems i love it.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
6 of 6 people found the following review helpful
on May 14, 2013
The $1000 Samsung dryer that I bought lasted for 18 months or normal use; now it needs a $400 repair. The weld on the drum broke, due to low quality workmanship/materials. Samsung informed me that I am out of luck. According to my research, this is a common problem for which Samsung refuses to issue a recall. Shocking!
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
5 of 5 people found the following review helpful
on January 2, 2014
Owned my dryer for 25 months and have the same issue with the drum cracking at the seam. I am told this is a common problem with Samsung and was quoted 400.00 plus by an authorized repair company. He also said getting a new drum would take time. Save yourself the time and trouble...look at other brands
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
4 of 4 people found the following review helpful
on June 28, 2013
Same problem as everyone else 15 months and then clunk, clunk, cluck. I called Samsung and this item is not covered. I was able to get them to extend the warrantee for the parts but I have to pay for the labor. I did not have to complain to much to get them to give me the free parts, so they must know this is a known issue. It makes me sick to think how much I spent on this dryer only to be shelling out more money. Never buy Samsung again.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 4 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.

Your Recently Viewed Items and Featured Recommendations 
 

After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.