Samsung Color Multifunction Laser Printer (CLX-3175FW)

by Samsung

Product Details

• Product Dimensions: 19.5 x 18.5 x 6.5 inches ; 39.9 pounds
• Shipping Weight: 41.4 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B001DXI20S
• Item model number: CLX-3175FW
• Average Customer Review: 3.4 out of 5 stars  See all reviews (73 customer reviews)
• Amazon Best Sellers Rank:
  • #53 in Electronics > Computers & Add-Ons > Printers > All-In-One Printers > Laser All-In-One Printers
• Date first available at Amazon.com: December 29, 2008

Product Description

Good things do come in small packages. With the 3175FW you’ll enjoy all of the benefits of an all-in-one printer in a smaller and elegantly designed package. And it’s made even more attractive because of its wireless feature. The 3175FW has high quality color that will impress you—the17 ppm black/4 ppm color print speed, and 2400 x 600 dpi output, ensure professional results, quickly.

Customer Reviews

Most Helpful Customer Reviews

40 of 42 people found the following review helpful:

1.0 out of 5 stars ARE YOU KIDDING ME?!?!, October 8, 2010

By 

Micah - See all my reviews

This review is from: Samsung Color Multifunction Laser Printer (CLX-3175FW) (Office Product)

I am a nice guy. I have patience. Customer service is inherently frustrating, I'm okay with that. Things take time. Things break. I'm okay with that too. But this is OFF THE !@#$% SCALES OF BEING OKAY.

1. My printer broke. Wouldn't scan or copy, just print.

2. I call customer service. I describe the problem. They said they'd send a replacement part and a guy would come fix it. Weird, for a $300 printer, but whatever.

3. The printer guy comes. Says they sent the wrong part. Reorders the part.

4. Two weeks go by. I call Samsung. The part is on INDEFINITE BACKORDER. I was not told. I talk to "Executive Customer Service", they say that they can just send another part that works just as well. WHY DIDN'T THEY JUST SEND THAT IN THE FIRST PLACE?

5. The printer guy comes back. Installs the part, it doesn't work. He says that he charges $400/hour. That means Samsung has already paid for two replacement parts + shipping and about $1200 in repairs to NOT fix my broken $300 printer. Genius. He marks it "unrepairable". I call Samsung, they say they're going to call me when his report goes through their system.

6. A week later. They never called me, so I call Samsung. They say they'll finally send me a new printer. GREAT!! FINALLY!!!

7. ...wait. They're not sending me a new printer. They're sending me a new unit, but I have to keep the toner, the accessories, and I have to pull out the "imaging unit" and put it in a box because if I expose it to light, the whole thing is destroyed and my printer is worthless. No matter that I don't know what the part looks like, I should be able to pull it out in the dark and put it in the conveniently sized light-proof box I don't have. Great. I ask for an email instruction or checklist so I can make sure to take out all the right parts. The Samsung tech support guy says "we don't have email." Really? Great move. A tech support department without email. Perfect.

8. Nope...not over yet. They aren't sending ME the printer. It's getting sent to my local UPS store. I now have to hope I pull out all the right parts to my broken printer in the dark, put them in a box so the "imaging unit" doesn't break, go to the UPS store, pick up the new one, and hope that I can put it all back together at my house and that I haven't left a part in the old printer because I'm supposed to take out the parts that were on a list that they wouldn't give me.

9. I call the UPS store that Samsung tells me about. They have no idea what I'm talking about and have never had a Samsung printer sent to them, ever.

[...] YOU SAMSUNG!!!!

Your crappy Epson printer breaks, they send you a new one for free, you don't even have to send the old one back. THAT'S customer service. I will never buy another Samsung product, just to not have to deal with this moronic process again.

44 of 51 people found the following review helpful:

4.0 out of 5 stars A little difficult to setup but network scan and print are awesome, October 29, 2009

By 

C. Valadez "CvTech" (Chicago, IL United States) - See all my reviews
(REAL NAME)   

This review is from: Samsung Color Multifunction Laser Printer (CLX-3175FW) (Office Product)

Pros: Meets Expectations, Features, network scan with mac and pc great
Cons: Set up

I purchased this All-in-One color laser printer last night from my local Office Max. I was hoping to see in store how to function of the wireless actually worked. The sales guy was unable to demonstrate this after trying on one or two of the floor computers. As a leap of faith (and a few months of reading on the internet before purchasing), I bought the machine at the sale price plus the 2 year OfficeMax warranty.

I brought it home and unpacked and plugged it into the wall at a location not next to a computer or next to a router or wired network connection. My first idea was to set this up wirelessly so I can leave it a universally accessible location like my family room. Well playing with the 2 inch display and 10 digit keypad was becoming frustrating. The printer found my wireless SSID, I typed in the proper credentials but the wireless functionality never started. I then moved the printer next to the router and a computer which I should mention is a Netgear 802.11g router and an old G4 eMac running OS X.4.

Before I tried accepting this to my network, I decided to give it a static IP address on my router. I typed in the MAC address and the IP address I wanted. Then using the CLX-3175FW's 2 inch screen and on-board menu, I entered that static IP into the network configuration. I plugged the printer using an ethernet cable into my router and typed the IP address in my Firefox browser on the eMac. It immediately opened the SyncThruWeb page and I was able to configure some settings.

I immediately tried to setup the wireless function. I tried ever possible configuration and disconnection of the ethernet cable possible. I could not get the wireless function started. I plan on calling Samsung when I have an hour to kill. At this point I decided to move onto the next couple tasks, setting up the printer and scanner, and maybe fax.

I downloaded the software from Samsung's website: 1. Smart Panel 2. Print Driver and 3. Scan manager. I installed the Print driver first, then the scan manager, then the Smart Panel on the eMac. Once I did that, I opened up System Preferences and added the printer to the computer. Once that was done, the Smart Panel icon in the top right was active. I clicked it and was able to access all fucntions of set-up using Samsung Smart Panel. I decided to set-up scanning now.

Within the menu of the Smart Panel, there is an option for Scan Manager. On the eMac, I clicked this and I was able to locate the CLX-3175FW on my network. I set up a folder and two applications. First folder was just generic PDF scanning. My wife likes to scan bills and semi-important mail and documents. The ADF feeder will take 15 pages and scan a multipage PDF file. I then created an application prompt to open up Adobe Acrobat. I often use Acrobat to scan important work documents and need robust functionality to edit and review documents. I then set up a iPhoto application for when want to scan pictures from the flatbed, etc. Time to test.
I grabbed some mail, I had a 5 page wireless bill, and stuffed it into the ADF on-top. The Samsung beeps to let you know you are ready. I select the scan button and scroll right to select "Scan to PC" and click ok. I can see that it found my eMac so I click ok. It then sees the folder I setup called Bills/Mail so I select that. It then asks for color or gray, 300 DPI, etc. I click ok, ok, ok until it finally starts scanning. Immediately on a screen pops up on the eMac showing the progess of the scanned document. The scan finishes in less than a minute and immediately Preview opens up ans shows me my 5 pages scanned document....pretty slick.

I then decide to set up all this on my two laptops. I have a G4 iBook running OS X.4.11 and an Acer Netbook running Windows XP Home. As expected, the scanning function worked exactly the same on the other two computers. I am very happy with the scanning function. It works MUCH better than I could imagine. I use an MFP at work, Ricoh Aficio 161, and the Samsung software is much easier to use and gives better options for scanning to a networked folder. Kudos to Samsung on this one.

I then decided to try fax but I didn't have much luck here because I have a VOIP system at home. I've tried many configurations and even tried calling Comcast for some possible answers but to no avail. Basically I can plug the fax using a standard phone cord into the my Comcast modem, my MTA has two ports. The fax will dial out but it doesn't complete the fax. An error report will be printed out showing a No Answer error.

Overall, I am pleased. Having a network scanner and printer at home are great. If I can setup the wireless function I would be even happier so I can move this All-in-One unit to a more convenient location. But the network printer works great. The Samsung is set to sleep after 15 minutes and it wakes fast and responds to a network wake. I was able to send mulitple types of documents (PDF, Word, JPEG, internet prints) to the CLX-3175FW without a problem when attached to the network. I don't have the USB cord plugged in. There is no need. No need to have an active computer, it will run solo. If you want to network scan, you need to have a computer online or setup a drive or folder on your network to act as a server. I plan to setup my NAS (Network Attached Storage drive) which is primarily a backup disc as a server for scanned info but so far its great.

13 of 14 people found the following review helpful:

5.0 out of 5 stars Toner- issue, November 6, 2009

By 

Bruce in UK "Bruce" (London, England) - See all my reviews

This review is from: Samsung Color Multifunction Laser Printer (CLX-3175FW) (Office Product)

I purchased this printer in the UK (since I live there). It is excellent. While in the USA, I purchased black toner cartridges for this printer. Be advised that ONLY toners purchased in the Euro States will work in the Euro (UK)machines. This is due to a security chip in the toner cartridge. Thus USA cartridges will only work in USA machines. Anyone want to buy 2 new (never used) black USA toner Cartridges-good price!