Samsung : DMR57LFW 24 Full Console Dishwasher - White

by Fisher & Paykel

Product Details

• ASIN: B0026GQBY0
• Average Customer Review: 1.6 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #1,243,468 in Appliances (See Top 100 in Appliances)

Product Description

This Front Control dishwasher features Tall SS Tub, 3 Spray Arms, Hard Food Dispenser, Dig Leak Sensor, E-Star. White Surface, NSF San, 51 dB. The Samsung dishwasher measures 24 3/4 inchD x 23 7/8 inchW x 337/8 inch 357/8 inchH.

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

2.0 out of 5 stars Good dishwasher, but buttons fade away after one month, no repair service, April 8, 2009

By 

Shopper - See all my reviews

I have used this product for one month. The dishwasher is great. The only problem I have is that the black circles engraved on the control panel indicating where the buttons (such as Power, Rinse...) are start fading away. Since the buttons are touch buttons, without the black circles, I will not be able to find where the buttons are.

Update: after 9 months, Samsung's repair person came to change the front panel. I was told that the new panel had a clear coat to prevent the black ink from fading away. Two weeks later, black circles began coming off again. I called Samsung for repair again. This time, they gave me the phone number of a repair center that is non-existence. When I called again, I was told to check on Whitepages for the correct phone number (which I did - the company is nowhere to be found). After that, I was told that a Samsung dispatch team will call me in TWO months. By the time they call me (if ever), it will be one year after I purchased it - the warranty will expire!

I gave two stars of this product because it cleans well and very quiet, but the service is horrible.

4 of 4 people found the following review helpful:

1.0 out of 5 stars WARNING: Do not buy this dishwasher, April 14, 2010

By 

Sara (Chelsea, MI USA) - See all my reviews

This review is from: Samsung : DMR57LFW 24 Full Console Dishwasher - White

Do not purchase this Samsung dishwasher, unless you want a hassle. Read on for the gory details.

When we were first looking at this dishwasher, there wasn't alot of information in the way of user reviews to go by. It was a mixed bag, but ultimately the worst complaint was that many people didn't like the sensitivity of the buttons. Given this, plus the fact that most reviews had people really liking the dishwasher, we decided to give it a try. It seemed like a very good price for all the features that were included with the dishwasher.

At first the dishwasher was great. It cleaned well, was extremely quiet, slick-looking, and was seemingly a great deal for the price we paid for so many features. As many reviews have mentioned, the buttons are very sensitive unless the child lock is on. I have no problem with this, because the child lock eliminates the sensitivity adequately.

After a couple of months though, the ink on the buttons started to wear off. I called Samsung, who scheduled a repair person to come out to replace the panel. Shortly thereafter, and before the repair person came, the dishwasher stopped running altogether. After calling Samsung back, they were very responsive and offered to just replace the unit after hearing our concern about the reliability, not to mention the ink wearing off. We didn't have to replace with another Samsung, but we did anyway, given that my wife and I liked the dishwasher for the most part, and Samsung customer service was very responsive to our concerns.

The replacement unit also worked well for awhile. But again, the button ink started to rub off again. To make matters worse, a couple of months after getting the replacement unit, it eventually died again. Apparently, there was some problem with the motor. To make matters worse, Samsung was not quite as responsive to replacing the unit this time, but they did schedule a repair guy to come fix it. In the ensuing months after the first repair, the unit grew noticeably louder and stopped functioning altogether for various reasons four more times. Each time Samsung insisted that they would not replace the unit, opting to send a repair person out instead. After about a year of owning the dishwasher, my wife and I ended up hand washing dishes for at least 10 weeks while waiting for a repair person to look at our dishwasher and for parts to come in.

Just last week, our dishwasher has died once again. This time, we had enough and insisted to Samsung that they replace the dishwasher. They eventually relented, and we will be replacing our Samsung dishwasher with a non-Samsung model.

Some lessons:
- The Samsung DMR57 line of dishwashers, although feature-rich, very quiet, with seemingly good quality, are utter crap. Do not buy unless you want to take up dishwasher repair as a hobby.
- If Samsung gives you an opportunity to replace your DMR57 dishwasher with a different dishwasher, jump on the opportunity.
- Persistence and patience pays off when talking to Samsung customer service. It also doesn't hurt to have your dishwasher break several times, which is inevitable if you choose to purchase this dishwasher.

4 of 4 people found the following review helpful:

1.0 out of 5 stars The worst service experience...., September 29, 2009

By 

DN "dineshnco" (Colorado) - See all my reviews

This review is from: Samsung : DMR57LFW 24 Full Console Dishwasher - White

Did you know that Samsung has a Sales Prevention Team working in their organization? It is their customer service group! This organization must be so bad that their own Authorized Service Providers do not speak highly of your brand. Many have stopped performing warranty service on Samsung. After three different, successively worse, service encounters from Samsung, we will not purchase anything from Samsung. Initial sticker price may be less than GE or Maytag, but it's not worth the hassle over the life of the appliance.

First diashwasher was dead-on-arrival, second one is working fine so far... and yes, the buttons do rub off very easily! After one week of placing a service ticket to fix it- I am waiting for someone to comeout and relace the front panel.