Customer Reviews

Samsung : DMR57LFW 24 Full Console Dishwasher - White

5 star:		(0)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(5)

 

 

I have used this product for one month. The dishwasher is great. The only problem I have is that the black circles engraved on the control panel indicating where the buttons (such as Power, Rinse...) are start fading away. Since the buttons are touch buttons, without the black circles, I will not be able to find where the buttons are.

Update: after 9 months, Samsung's repair person came to change the front panel. I was told that the new panel had a clear coat to prevent the black ink from fading away. Two weeks later, black circles began coming off again. I called Samsung for repair again. This time, they gave me the phone number of a repair center that is non-existence. When I called again, I was told to check on Whitepages for the correct phone number (which I did - the company is nowhere to be found). After that, I was told that a Samsung dispatch team will call me in TWO months. By the time they call me (if ever), it will be one year after I purchased it - the warranty will expire!

I gave two stars of this product because it cleans well and very quiet, but the service is horrible.

Do not purchase this Samsung dishwasher, unless you want a hassle. Read on for the gory details.

When we were first looking at this dishwasher, there wasn't alot of information in the way of user reviews to go by. It was a mixed bag, but ultimately the worst complaint was that many people didn't like the sensitivity of the buttons. Given this, plus the fact that most reviews had people really liking the dishwasher, we decided to give it a try. It seemed like a very good price for all the features that were included with the dishwasher.

At first the dishwasher was great. It cleaned well, was extremely quiet, slick-looking, and was seemingly a great deal for the price we paid for so many features. As many reviews have mentioned, the buttons are very sensitive unless the child lock is on. I have no problem with this, because the child lock eliminates the sensitivity adequately.

After a couple of months though, the ink on the buttons started to wear off. I called Samsung, who scheduled a repair person to come out to replace the panel. Shortly thereafter, and before the repair person came, the dishwasher stopped running altogether. After calling Samsung back, they were very responsive and offered to just replace the unit after hearing our concern about the reliability, not to mention the ink wearing off. We didn't have to replace with another Samsung, but we did anyway, given that my wife and I liked the dishwasher for the most part, and Samsung customer service was very responsive to our concerns.

The replacement unit also worked well for awhile. But again, the button ink started to rub off again. To make matters worse, a couple of months after getting the replacement unit, it eventually died again. Apparently, there was some problem with the motor. To make matters worse, Samsung was not quite as responsive to replacing the unit this time, but they did schedule a repair guy to come fix it. In the ensuing months after the first repair, the unit grew noticeably louder and stopped functioning altogether for various reasons four more times. Each time Samsung insisted that they would not replace the unit, opting to send a repair person out instead. After about a year of owning the dishwasher, my wife and I ended up hand washing dishes for at least 10 weeks while waiting for a repair person to look at our dishwasher and for parts to come in.

Just last week, our dishwasher has died once again. This time, we had enough and insisted to Samsung that they replace the dishwasher. They eventually relented, and we will be replacing our Samsung dishwasher with a non-Samsung model.

Some lessons:
- The Samsung DMR57 line of dishwashers, although feature-rich, very quiet, with seemingly good quality, are utter crap. Do not buy unless you want to take up dishwasher repair as a hobby.
- If Samsung gives you an opportunity to replace your DMR57 dishwasher with a different dishwasher, jump on the opportunity.
- Persistence and patience pays off when talking to Samsung customer service. It also doesn't hurt to have your dishwasher break several times, which is inevitable if you choose to purchase this dishwasher.

Did you know that Samsung has a Sales Prevention Team working in their organization? It is their customer service group! This organization must be so bad that their own Authorized Service Providers do not speak highly of your brand. Many have stopped performing warranty service on Samsung. After three different, successively worse, service encounters from Samsung, we will not purchase anything from Samsung. Initial sticker price may be less than GE or Maytag, but it's not worth the hassle over the life of the appliance.

First diashwasher was dead-on-arrival, second one is working fine so far... and yes, the buttons do rub off very easily! After one week of placing a service ticket to fix it- I am waiting for someone to comeout and relace the front panel.

When I saw this dishwasher in the store I thought I had found the pot at the end of the rainbow. It was SS inside, electronic, nylon coated racks, EnergyStar and a door that did what it was told (unlike the Bosch that "autoclosed" so hard it broke stemware in the top rack).

My initial problem was that the installer did not level it properly and the door would rub when closed, a sign of an inherently weak "box" structure. Once that was fixed we noticed that it did not clean very well. After three more service calls, adjusting the cycles, amount of detergent, water temperature, loading patterns, etc. the tech. called the factory support and took it thru a built-in diagnostic routine and stated that all was working properly.

I called Samsung service for about the seventh time and eventually they offered to do a like-for-like exchange. I considered that but then remembered that the tech. had declared that the old one was working properly...what would a like-for-like exchange gain me other than more dirty dishes and wasted time? I persisted and eventually got a refund from the store.

I immediately went out and bought a Asko (a brand that has performed very well for us in another home) online that was a new item but a couple of years old. The price was about the same, but the Asko actually...if you can believe it...got the dishes clean (and it took about and hour less than the Samsung and used less energy!).

Several weeks later I went to the store where I returned the Samsung and saw my Samsung dishwasher (white) and another (stainless) for sale, cheap! Samsung has managed to make a dishwasher series that looks good but failed to perform the primary objective...clean dishes.

Too bad they don't give the Zero stars as an option.

We purchased this dishwasher from Lowes, and also purchased the extended warranty through Lowes. It has never gotten the dishes very clean, and has had a horrible smell since the first week. I was convinced it had been installed improperly, so I called our plumber, whom we have used for years. He checked it and said there was nothing wrong with the installation. He suggested I always keep the garbage disposal clean, run vinegar through a cycle once a month, and always use the sanitize setting. I did all of that, but the dishwasher still smelled horrible and didn't clean the dishes well. So I complained to Lowes Customer Service. They referred me to the warranty company. I contacted the warranty company and they said that they would send someone out to look at the dishwasher, but they could not send someone out at an appointed time, and I decided to schedule an appointment the next time I had an entire day to spend at home waiting for a repairman. Then the entire dishwasher stopped working. I called the warranty company and scheduled a day of vacation from work. When the repairman showed up, he replaced the fuse (no small task due to the crazy way the dishwasher was designed) and recommended the same things as the plumber to cut down on the smell.

Today I went to Lowes to purchase a dryer, and mentioned to the saleswoman that I would not consider a Samsung due to my perpetual problems with my dishwasher. When I described the model to her, she stated that Lowes had removed the dishwasher from their inventory due to problems, and that she thought the dishwasher had been recalled. I contacted Samsung Customer Service and explained my problems. I asked if they would consider exchanging my flawed dishwasher with another model. I was transferred to "Executive" Customer Service, where Chris notified me that there was nothing he could do to help me since I had not contacted Samsung directly from the start. He informed me that he could send someone to my home FOR A FEE, but that I had followed the wrong recommendations to get assistance from Samsung. They require that you log at least three complaints directly with Samsung Customer Service within the first year, and wait all day each time for one of their repairmen to analyze the problem before they will consider replacing the unit.

I explained to him that no one at either Lowes or the warrantee company had referred me to Samsung, and that I have had issues since the very beginning, then asked for his supervisor. He stated he was the highest level to complain to, and there is nothing he can do!

I plan to replace this horrible, useless, stinky dishwasher with another brand. The only thing worse than the smell of this dishwasher is Samsung's customer service.

Bought our first one from Future Shop last November, its July now. It took 3 weeks to seize up with a heater error, indicated by HE on the display. Future Shop replaced the unit, but it took 3 weeks of hand washing until the replacement arrived. It took the second unit 3 more months until it generated the same HE and seized up again. The service call to SAMSUNG was initially dealt with well, however, the service tech took 3 weeks to get the parts he thought would fix the machine. On advice from SAMSUNG he replaced the motherboard and the heater relay, and then left without running a proper test of the unit. The unit was still generating the HE warning. 3 more weeks go by until the same service tech (Direct Energy) finally got ahold of a new heating element and replaced it. Problem solved... not! After the repair the unit was louder, but we ignored it. 2 months later the unit started "stalling" in the middle of the cycle. The timer would not count down, but the unit would keep running incessantly until you manually stopped it. Last week we made another service call to have this problem fixed, but after a week no one got back to us. Then, as if it actually had a mean spirited sense of humour, the machine seized up again displaying HE. Another service call to SAMSUNG and we're back in limbo. This product is a piece of garbage! I haven't spent this much time washing dishes by hand since I left home 25 years ago. Oh, and all the other critiques of this product are true as well. Doesn't clean all that well, and the racks are designed too tightly so you have to spread the dishes out, using up valuable space, and not getting in as many dishes. Also, goes through rinse aid like a drunk in a brewery. DO NOT BUY THIS PRODUCT. DO NOT SUPPORT SAMSUNG.

We have had issues with the control panel due to lightning storm is what the repairman said and it was fixed promptly. We have to routinely use a tweezers to pick food out of the holes of the sprayers but this was comparable to that of our Kenmore at our old house. Ours was terribly noisy at first but simply tighting the screws of the tow-kick area fixed the noise and now you can hardly hear it being used (as they advertise very quite). we do have to put glasses in a certain way to get it clean however I notice a drastic difference between when I fill & run diswasher then when my wife does. Something about her technique doesn't work as well as when I do. So human error could be a large possibility of the performance complaints. Finally the smell.... had a nasty issue with smell for a bit & tried several recommended solutions. Then I decided to put bleach on a rag & wipe out the door edges (underneath where the door closes is nasty...) and then I put bleach in the soap door & a cup right side up with bleach on the top rack. Note when you turn on the dishwasher it tries to empty any water/liquid in the bottom before it fills with water. Ran the dishwasher empty with the bleach trick & the smell has went away! Much, much better. All of my appliances are Samsung & I am happy with all of them. I would think twice however before purchasing another Samsung dishwasher but if you already own one try some of these techniques for better performance.