Samsung DMR78AHS 24 Integrated Console Tall Tub Dishwasher In Stainless Steel

by General Electric

Product Details

• ASIN: B002GQQWYY
• Average Customer Review: 1.9 out of 5 stars  See all reviews (25 customer reviews)
• Amazon Best Sellers Rank: #905,114 in Appliances (See Top 100 in Appliances)

Product Description

This Fully Integrated dishwasher features Tall SS Tub, 6 Cycles, Hard Food Dispenser, 1/2 Load, Towelbar Handle, E-Star. Stainless Surface, NSF San, 49 dB, The Samsung dishwasher measures 24 3/4 inchD x 23 7/8 inchW x 33 7/8 inch - 35 7/H.

Customer Reviews

Most Helpful Customer Reviews

20 of 21 people found the following review helpful:

5.0 out of 5 stars I am shocked to see the bad rap this is getting, August 30, 2010

By 

Jim Logan (Alberta, CA) - See all my reviews

This review is from: Samsung DMR78AHS 24 Integrated Console Tall Tub Dishwasher In Stainless Steel

I have owned this Samsung dishwasher for about a month now. I am shocked to see the bad rap it is getting on this site. There were some growing pains with it, that I will describe below, but I went to the Samsung website and looked at their troubleshooting section and I found my answers.

Like other reviewers, the single biggest complaint I had was that the dishes were not coming out dry. They were soaked! The inside walls of the dishwasher were dripping wet after drying on the "Very Dry/Sanitize" cycle and being left closed all night. Hmmm. Well, there is a big note on the top of the door that says for dry dishes, you need to use a drying agent. I had never used one before. How could that possibly work? On the Samsung troubleshooting website it mentions a specific brand to get, "Jet Dry Turbo Dry". I went to the store and bought it for $6. You add it to the dishwasher once a month and set how much to use by turning a small dial 1(min) to 4(max). A bottle looks like it will last about 6 months. With Jet Dry Turbo Dry everything is bone dry. This is on the Normal Dry setting and with the dial set to 2. Amazing stuff. I don't understand how it works so well, but it does.

It turns out if you read the manual and use the recommended products, it works great.

I use regular Electrosol soap tablets and have not had any problems with clean dishes or cutlery. I did not need to use any "high efficiency" soap like mentioned in a previous review. I just stuck to the regular stuff that Samsung recommends.

It is very quiet, which is amazing to me since it has a garburator in it for tough food scraps. It does not have a filter that needs cleaning like many European models. It takes just over 2 hours for a full clean/dry cycle but that is because it is energy efficient - one of the lowest energy consumptions in it's class. I can sacrifice speed to save energy ($$$) since I only do a single load of dishes a day anyway.

People say the rack is no good? What more would you like? The top rack's height is adjustable without even taking the rack off the tracks. There is a button on each side of the top rack so you and raise and lower it. That is handy, I had a large pizza pan in the bottom and was able to raise the top rack so it would fit. Even the little pegs that stick up to hold the plates and dishes on the racks are adjustable. You can make them vertical or learn to the right or left. There are about 5 settings for these that you can click between, moving each row independently of the row beside it. Set them how you want. The cutlery basket is removable, some sections of the bottom rack lift right out if they are in the way or there are too many little pegs. You set it how you like so how can people complain? I think people just do not know they can change it to how they like.

The heater at the bottom for drying is covered so you wont have to worry about plastic items falling on the heater and melting.

There is supposed to be a cycle that you set and the dishwasher detects how clean the dishes are by how much food is in the water. Clean dishes use less water and time to wash, dirty ones take longer and it keeps going until it is clean. This sounds like a great feature, but I just realized I have never tried it. I may one day, but right now it cleans great just set to normal clean and normal dry.

I was initially displease with my purchase, but using the recommended Jet Dry Turbo Dry with it has changed my opinion on this dishwasher. I love it! I hope this review helps others with their decision and even helps those that have given it a bad review due to poor drying. Read the manual, once I did (after about a week) it works great. :)

3 of 3 people found the following review helpful:

1.0 out of 5 stars Broke down just over a year..., December 7, 2010

By 

vlad marin (Kanata, Ontario, CA) - See all my reviews

This review is from: Samsung DMR78AHS 24 Integrated Console Tall Tub Dishwasher In Stainless Steel

I'm so upset with this dishwasher that I'm actually writing my first review. So here is my story, when we decided to purchase our large capacity Samsung fridge (RFG293HARS) we knew that we had to purchase the matching dishwasher (DMR78AHS) and stove. We didn't do much research on the dishwasher because we assumed it would perform well with a $1,100 price tag.

I've owned the dishwasher just over a year and these are the issues I had.

- Dishes aren't drying well; I got a little worried until I found that I need to use a drying agent, which fixed the issue.

- The dishes weren't always clean, food and oils would still be stuck to the dishes. My solution was to rinse them a little better before I put them in and I always ran it at heavy.

- The rotating water sprinkler is not spinning straight; it would hit the knives in the cutlery rack. I moved it to the other side but it's not a proper fit, it was designed to be on the right hand side. I'm not too happy with the look but the knives aren't getting hit anymore.

- The one time I had to remove the upper rack I broke all the pins. I fixed it with zip ties.

- Now for the killer, about 6 months after purchasing I started hearing extremely laud grinding noises from the bottom of the dish washer, it was intermittent and I was too busy to call a technician. When it came close to the end of the 1 year warranty the noise became very consistent so I called Samsung and they sent a technician about a week later. The technician was there for about 30 minutes trying to duplicate the noise but we weren't able to do it. He said that he can't open it or look at it unless I can duplicate the issue.
The issue continued to be intermittent but not as often as before. So about two weeks ago after hearing the noise the machine just stopped and am now getting an SE error. I tried to troubleshoot it but was not able to find anything obvious like water leaking or bent hoses. I called Samsung and they tell me that it's no longer under warranty and gave me the phone number of the technician that came over in the past.
When I spoke to the technician he said that the two issues are unrelated and in order to fix it he would charge $120 for an inspection, $60/h labour plus parts.
I don't know what to do now, I'm so frustrated, it's been just over a year that I owned it; these things are suppose to last for like 10 years. I'm really considering junking it and buying another brand, it's probably going to cost me the same as fixing this unreliable piece of junk.

I definitely don't recommend buying a Samsung dishwasher, the other appliances I haven't had any problems with so I can't complain.


*** Update April 29th, 2011 ***

I was able to fix the dishwasher.

It seems that the SE error was caused by the draining tube getting clogged.
I took the bottom of the dishwasher apart and found that one of the clips that broke has clogged the drain. The noise I was hearing was the motor hitting the broken plastic clip.
Since I fixed it two months ago it's been working just fine.

3 of 3 people found the following review helpful:

1.0 out of 5 stars Don't Judge a Book by its Cover!, July 24, 2010

By 

Matt - See all my reviews

This review is from: Samsung DMR78AHS 24 Integrated Console Tall Tub Dishwasher In Stainless Steel

We bought this dishwasher at Lowes along with the matching fridge and range. Its a beautiful and modern design. The fridge and range are great - but the dishwasher only lasted a month and 2 days before displaying an "LE" error (internal leakage). I called Samsung for service and they quickly sent out a local repair tech. He told us this was the second time in 3 mos. that the same model had the same problem. He would have to replace the tub - which meant waiting until it was ordered and delivered from overseas, then rebuilding the dishwasher around it. With this info, we went back to Lowes, where the salesman, after hearing our problem, told us that sounds just like a Samsung - and that there was nothing Lowes could do. Fortunately, his manager disagreed and gave us a free upgrade with free delivery and pick-up. Reading the other reviews, I have to agree about the drying issues as well as leaving bits of food. It was moderately quiet, and the wheels on the bottom rack would pop off when the drawer was loaded and not pushed back in from dead center front.

I was willing to assume that this was an isolated incident, however, the more reviews I read (post facto) the more I'm seeing a pattern. Hopefully this review will aid others in making a decision in buying a new dishwasher.