Customer Reviews

Samsung DMR78AHS 24 Integrated Console Tall Tub Dishwasher In Stainless Steel

5 star:		(4)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(18)

 

 

I have owned this Samsung dishwasher for about a month now. I am shocked to see the bad rap it is getting on this site. There were some growing pains with it, that I will describe below, but I went to the Samsung website and looked at their troubleshooting section and I found my answers.

Like other reviewers, the single biggest complaint I had was that the dishes were not coming out dry. They were soaked! The inside walls of the dishwasher were dripping wet after drying on the "Very Dry/Sanitize" cycle and being left closed all night. Hmmm. Well, there is a big note on the top of the door that says for dry dishes, you need to use a drying agent. I had never used one before. How could that possibly work? On the Samsung troubleshooting website it mentions a specific brand to get, "Jet Dry Turbo Dry". I went to the store and bought it for $6. You add it to the dishwasher once a month and set how much to use by turning a small dial 1(min) to 4(max). A bottle looks like it will last about 6 months. With Jet Dry Turbo Dry everything is bone dry. This is on the Normal Dry setting and with the dial set to 2. Amazing stuff. I don't understand how it works so well, but it does.

It turns out if you read the manual and use the recommended products, it works great.

I use regular Electrosol soap tablets and have not had any problems with clean dishes or cutlery. I did not need to use any "high efficiency" soap like mentioned in a previous review. I just stuck to the regular stuff that Samsung recommends.

It is very quiet, which is amazing to me since it has a garburator in it for tough food scraps. It does not have a filter that needs cleaning like many European models. It takes just over 2 hours for a full clean/dry cycle but that is because it is energy efficient - one of the lowest energy consumptions in it's class. I can sacrifice speed to save energy ($$$) since I only do a single load of dishes a day anyway.

People say the rack is no good? What more would you like? The top rack's height is adjustable without even taking the rack off the tracks. There is a button on each side of the top rack so you and raise and lower it. That is handy, I had a large pizza pan in the bottom and was able to raise the top rack so it would fit. Even the little pegs that stick up to hold the plates and dishes on the racks are adjustable. You can make them vertical or learn to the right or left. There are about 5 settings for these that you can click between, moving each row independently of the row beside it. Set them how you want. The cutlery basket is removable, some sections of the bottom rack lift right out if they are in the way or there are too many little pegs. You set it how you like so how can people complain? I think people just do not know they can change it to how they like.

The heater at the bottom for drying is covered so you wont have to worry about plastic items falling on the heater and melting.

There is supposed to be a cycle that you set and the dishwasher detects how clean the dishes are by how much food is in the water. Clean dishes use less water and time to wash, dirty ones take longer and it keeps going until it is clean. This sounds like a great feature, but I just realized I have never tried it. I may one day, but right now it cleans great just set to normal clean and normal dry.

I was initially displease with my purchase, but using the recommended Jet Dry Turbo Dry with it has changed my opinion on this dishwasher. I love it! I hope this review helps others with their decision and even helps those that have given it a bad review due to poor drying. Read the manual, once I did (after about a week) it works great. :)

I'm so upset with this dishwasher that I'm actually writing my first review. So here is my story, when we decided to purchase our large capacity Samsung fridge (RFG293HARS) we knew that we had to purchase the matching dishwasher (DMR78AHS) and stove. We didn't do much research on the dishwasher because we assumed it would perform well with a $1,100 price tag.

I've owned the dishwasher just over a year and these are the issues I had.

- Dishes aren't drying well; I got a little worried until I found that I need to use a drying agent, which fixed the issue.

- The dishes weren't always clean, food and oils would still be stuck to the dishes. My solution was to rinse them a little better before I put them in and I always ran it at heavy.

- The rotating water sprinkler is not spinning straight; it would hit the knives in the cutlery rack. I moved it to the other side but it's not a proper fit, it was designed to be on the right hand side. I'm not too happy with the look but the knives aren't getting hit anymore.

- The one time I had to remove the upper rack I broke all the pins. I fixed it with zip ties.

- Now for the killer, about 6 months after purchasing I started hearing extremely laud grinding noises from the bottom of the dish washer, it was intermittent and I was too busy to call a technician. When it came close to the end of the 1 year warranty the noise became very consistent so I called Samsung and they sent a technician about a week later. The technician was there for about 30 minutes trying to duplicate the noise but we weren't able to do it. He said that he can't open it or look at it unless I can duplicate the issue.
The issue continued to be intermittent but not as often as before. So about two weeks ago after hearing the noise the machine just stopped and am now getting an SE error. I tried to troubleshoot it but was not able to find anything obvious like water leaking or bent hoses. I called Samsung and they tell me that it's no longer under warranty and gave me the phone number of the technician that came over in the past.
When I spoke to the technician he said that the two issues are unrelated and in order to fix it he would charge $120 for an inspection, $60/h labour plus parts.
I don't know what to do now, I'm so frustrated, it's been just over a year that I owned it; these things are suppose to last for like 10 years. I'm really considering junking it and buying another brand, it's probably going to cost me the same as fixing this unreliable piece of junk.

I definitely don't recommend buying a Samsung dishwasher, the other appliances I haven't had any problems with so I can't complain.


*** Update April 29th, 2011 ***

I was able to fix the dishwasher.

It seems that the SE error was caused by the draining tube getting clogged.
I took the bottom of the dishwasher apart and found that one of the clips that broke has clogged the drain. The noise I was hearing was the motor hitting the broken plastic clip.
Since I fixed it two months ago it's been working just fine.

We bought this dishwasher at Lowes along with the matching fridge and range. Its a beautiful and modern design. The fridge and range are great - but the dishwasher only lasted a month and 2 days before displaying an "LE" error (internal leakage). I called Samsung for service and they quickly sent out a local repair tech. He told us this was the second time in 3 mos. that the same model had the same problem. He would have to replace the tub - which meant waiting until it was ordered and delivered from overseas, then rebuilding the dishwasher around it. With this info, we went back to Lowes, where the salesman, after hearing our problem, told us that sounds just like a Samsung - and that there was nothing Lowes could do. Fortunately, his manager disagreed and gave us a free upgrade with free delivery and pick-up. Reading the other reviews, I have to agree about the drying issues as well as leaving bits of food. It was moderately quiet, and the wheels on the bottom rack would pop off when the drawer was loaded and not pushed back in from dead center front.

I was willing to assume that this was an isolated incident, however, the more reviews I read (post facto) the more I'm seeing a pattern. Hopefully this review will aid others in making a decision in buying a new dishwasher.

Purchased this dishwasher from Lowes little less than 2 years ago. At first, really liked it. Then downhill from there.

Was super quiet initially then the motor became louder and louder. While under 1 yr warranty, Lowes rep came out and replaced motor. Apparently this is common based on discussions with him.

The replaced motor is now getting louder, again. But as of yesterday, the dishwasher stopped working entirely; like it didn't have power. I checked everything (wiring, circuit, etc) and confirmed it has power but nothing will light up or even power on. Called Samsung to troubleshoot and they stated its the control panel and needs to be replaced.

As with another poster, the upper rack clip also broke within a year of purchase and I ended using plastic zip ties.

Junk, junk, JUNK!

Buyer beware! Don't buy this!

This is one of the worst dishwashers I have ever used. Even with the manufacturer recommendations and using a drying agent the dishes still are not very dry compared to all of the other dishwashers I have used. I've had this dishwasher over a year now and always rinse my dishes before putting them in and if I skip a day using it, it will start to have a slight smell. I've already replaced one of the plastic clips for the top shelf and the other side is in need of replacing real soon. I did not purchase this dishwasher from Amazon, but I had read the reviews here before purchasing. The owner of the store that sold it to me said he has never had a complaint about this dishwasher. He said try it out for a month, and if I didn't like it, he would take it out and replace it with something else. Well I tried getting a hold of him in that month's time and he was on vacation or not in.

On the plus side, the dishwasher is pretty quiet, and thats about the only thing that is good about it.

Like Jim Logan, I just don't understand why people are so dissatisfied with this dishwasher! I LOVE mine!! It works amazingly well. I use the Smart Autowash setting most often, but when I need them the other settings are fantastic. I read all the reviews on this site prior to purchasing, as well as other sites, but as with the other Samsung appliances I own (specifically the WF448AAP/XAA washer and the DV448AEP/XAA dryer, as well as our RS275ACRS/XAA refrigerator), I have learned from experience reading the instruction manual cover to cover helps immensely! In every case, all the common complaints I read about on this dishwasher (as well as the other items I own) were alleviated by simply following the instructions to the letter. I make certain to only use the detergent type and rinse agent recommended, I tweaked the setting to the recommended number (see previous reviews from other satisfied owners), I make sure I don't expect to grab my clean dishes straight out of the dishwasher to be used / put away immediately unless I have run the Santize setting (I find running the cycle at night gives the dishes plenty of time to dry by the next morning). My dishes come out perfectly clean, spotless, shiny, and like new 99% of the time, and that's without rinsing!! There's the odd occasional bit of stuff every fifteenth load or so, and I'm talking a spec or two here, that I have to remove but beyond that the dishwasher is really quite perfect in my opinion. Looks great, runs SUPER quiet ... everything Samsung promises, I have seen delivered and I absolutely LOVE this dishwasher. Don't let the negative reviews scare you - I'm confident you'll love it too!!

Bought this high cost dishwasher for my wife on mothers day, she hates. Hard to load dishes. Very concerned reading all the bad reviews. I have learned you need to use the jet dry to get spots and good drying. My dishes come out clean but I always rinse them and dont load them with food on them. Now, were getting a rotten food smell when we open the door if any dishes are in it. Not sure what is happening...question if it was installed right or there is something with the design. Guess I to spend allot of time researching and getting someone to look at it.

Terrible product. Worse purchase choice we've made in a LONG time. I wish we had listened to the bad reviews before we purchased. After less than 6 months of use the dishwasher won't even turn on. It stopped mid-cycle and that's it. Nothing. Dead as a doornail. Called Samsung & was told that our warranty ended a year ago...After a week of phone calls and emailing receipts, we were finally put through to their service center. After a few more weeks, of phone calls & waiting on repair companies that are either no longer in business or do not service our area, we finally get a local provider, who orders the wrong part, etc etc. 2 months in now and still no dishwasher. Worse purchase ever. Terrible customer service.

We bought this dishwasher to replace a 20-year-old GE builder-grade model. While this dishwasher is much quieter and far better looking, it simply doesn't get the dishes clean or dry! More often than not, we have to re-wash at least some of the dishes or utensils, even after rinsing them before putting them in the dishwasher. We never had to rinse anything with our old dishwasher. We have to load the utensils with the handles down or they definitely won't get clean - and tougher food such as jelly still doesn't come off. This dishwasher holds lots of dishes, but it doesn't do much good if they don't come clean. I don't know how it compares to other newer models of dishwasher, but it can't compete with our old one!

This dishwasher is just unbelievably bad. I ran my Thanksgiving dishes through 3 times and they still were not clean. I'm talking DINNER PLATES, not just roasting pans and baking dishes. We had the tech out to take a look, and he ran a sample quick wash, and even then the dishes came out dirty. But he couldn't find anything wrong... that's just the way it works, apparently. I called the store manager where I purchased it and had it replaced with an LG Steam dishwasher, which so far appears to be working well, though I've only done a few loads.

I've seen others give this dishwasher 5 stars on some sites, so I'm not sure what could be going on. All I know is it was absolutely the worst I've ever seen. Though it was attractive and made nice sounds.